Senior Customer Service Team Lead — Start-Up Insurance Ops
Listed on 2026-10-21
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Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Customer Service Rep, Client Relationship Management
VUMI Group in Miami, FL is seeking a Senior Client Service Specialist / Team Lead to oversee the VIPLI Customer Service Desk for ULIP and life insurance products. You will manage end-to-end service requests within a ticket-based CRM and ensure SLA-aligned delivery.
As a player-coach, you will triage, route, and resolve tickets, coach staff, and partner with Claims, Policy Administration, Finance, and Investments to drive process improvements and superior customer experience.
As a Senior Customer Service Team Lead — Start-Up Insurance Ops, you will play an important part at National Healthcare Solutions Group LLC in Miami, FL, United States.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Customer Service Team Lead — Start-Up Insurance Ops role in the description above.
We appreciate your interest in this position.
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