Customer Experience Lead - Call Center Coach & Escalations
Listed on 2026-10-27
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, Call Center / Support, Client Relationship Management
Cassidy AC is seeking a Customer Experience Specialist (CES) Lead to guide daily call center operations and coach CES staff to uphold service quality and KPI performance. You will help manage escalations and revenue-related activities tied to memberships within HVAC and plumbing services.
The role reports to the Call Center Supervisor and requires leadership, strong communication, and the ability to train others in a fast-paced environment.
We would love to welcome a new Customer Experience Lead
- Call Center Coach & Escalations to our organisation in FL, United States.
Join us at Cassidy AC as our next Customer Experience Lead
- Call Center Coach & Escalations in FL, United States.
We are currently recruiting a Customer Experience Lead
- Call Center Coach & Escalations for our team in FL, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).