Account Specialist

Account Specialist

Required Skills & Experience
• 2+ years of experience in Customer Service with Traffic and/or Rates in the logistics industry
• Traffic = coordinating and tracking shipments, deliveries, trucks, routes, or freight.
• Rates = helping with or understanding shipping/freight pricing, such as what it costs to move goods from one place to another
• Proficient using MS Word, Excel, and Outlook.
• Ability to prepare a variety of reports.
• Ability to work extended hours, holidays, and/or weekends as needed.
• Bilingual in English and Spanish
• Holds High School Diploma

Job Description DAY TO DAY:
The Account Specialist supports customers who are shipping cargo internationally with my client. This person acts as the main point of contact for assigned customers, helping them understand shipping requirements, rates, and the overall process for moving cargo to and from different countries. They answer customer questions, help secure bookings, monitor the progress of shipments, provide updates, and work with internal teams to resolve any issues.

The main goal is to make sure customers receive accurate information, their shipments are handled properly, and they have a positive experience throughout the process

Primary Responsibilities:

• Answer customer questions and help resolve shipment issues.
• Manage assigned customer accounts and keep them updated on their cargo.
• Provide strong customer service and make sure customers are taken care of.
• Book shipments and work with internal teams to make sure everything runs smoothly.
• Handle a high volume of incoming customer calls.
• Coordinate the best transportation option from pickup through final delivery.
• Schedule and coordinate delivery appointments with internal teams.
• Keep customers updated on vessel changes, delays, or other shipping issues.
• Send inventory updates and reports to help customers avoid extra fees. Track shipments and shipping documents throughout the process.