Authorized Person

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Full Time Miami, FL, US

6 days ago Requisition

TITLE
:
Authorized Person

REPORTS TO:Purser

OVERVIEW:

The Authorized Person is an onboard, non-safety qualified role in addition to the minimum required Flight Attendant crew. This position provides language translation and communication support to enhance passenger understanding, improve the overall customer experience, and assist the crew in effectively communicating with non-English speaking passengers.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Provide real-time translation between passengers and Flight Attendants.
• Assist in communicating important onboard information such as service procedures, general announcements, and instructions in designated language.
• Support non-English speaking passengers with questions, needs, and service requests.
• Assist Flight Attendants with non-safety related communication during boarding, inflight service, and deplaning.
• Help manage passenger interactions in situations involving language barriers.
• Support during high-demand or irregular operations where communication is critical.
• Provide translation during delays, diversions, or other service disruptions.
• Assist in relaying updates as needed.
• Perform GSC functions, including conducting security-related performance analysis, tracking delays and cancellations, and monitoring Secure Flight results to identify and resolve inhibited errors or discrepancies. For the full scope of responsibilities, please refer to the GSC job description. Performance of GSC duties is considered an inherent responsibility of this position and, therefore, is not eligible for override pay.
• Serves solely in a language support, translation, and customer service capacity and is not assigned safety, security, regulatory compliance, or emergency response responsibilities.
• Is not a required crew member for purposes of aircraft operation or regulatory staffing requirements.
• Does not perform preflight, inflight, or post-flight safety duties assigned to Flight Attendants.
• Does not provide safety briefings, safety demonstrations, or emergency instructions to passengers.
• Does not conduct security inspections, security searches, or security-related compliance functions onboard the aircraft.
• Does not participate in emergency evacuations, firefighting, crowd control, medical response, or other emergency management functions except as may be required of any passenger onboard the aircraft.
• May assist Flight Attendants with language translation during routine operations; however, such assistance does not constitute the performance of Flight Attendant duties.
• Shall not be assigned duties that require Flight Attendant certification, qualification, or regulatory authorization.
• Is not considered part of the minimum required cabin crew complement and may not substitute for a Flight Attendant under any circumstances.
• Any communication provided to passengers is limited to translation or customer service support and is performed under the direction of the Flight Attendant crew.
• The Authorized Person is a GlobalX employee assigned to support the Sunrise arrangement, reports to GlobalX operational personnel, and is not a Flight Attendant, required crew member, or safety-qualified role.

Limitations of Role

• Not a certified Flight Attendant and doesn’t perform safety duties.
• Does not conduct or participate in emergency procedures.
• Authorized Person will be handled as normal passengers in terms of seating seatbelt use, smoking regulations, and crew member instruction compliance.
• May not use any equipment other than the Public Address System and cannot enter the flight…