CSR Sales Representative

Job Location:

Hialeah, FL 33014
Position Type:
Full Time
Salary Range: $14.00 - $16.00 Hourly

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem‑solving skills and product knowledge to address inquiries and complaints.
• Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuring accuracy and quality in interactions.
• Engage with customers to understand their needs and preferences, offering personalized solutions and recommendations to meet individual requirements.
• Actively promote our products and services during customer interactions, utilizing upselling and cross‑selling techniques to maximize sales opportunities.
• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow‑up actions.
• Collaborate with team members and other departments to address complex customer issues or escalate unresolved issues as necessary.
• Adhere to company policies and procedures, including compliance with regulatory requirements and data protection guidelines.
• Attend necessary sales and customer service training sessions.
• Execute local store marketing initiatives and other marketing efforts.
• Represent the company in all business‑related activities.
• Perform other duties as assigned.

• Bilingual proficiency in English and Spanish is mandatory.
• High school diploma or equivalent required.
• Basic proficiency in computer usage, including familiarity with CRM systems and Microsoft Office applications.
• Previous experience in a call center or customer service role is preferred.
• Experience in sales or telemarketing is a plus.
• Excellent verbal and written communication skills, with the ability to articulate solutions clearly and concisely.
• Strong problem‑solving skills with a focus on delivering timely and effective resolutions to customer issues.
• Strong organizational and time‑management skills to handle multiple tasks efficiently.
• Professional, energetic, and able to thrive in a fast‑paced environment and adapt to changing priorities.
• One year of customer service experience preferred, preferably in an insurance‑related field with a 2‑20/440 license.
• Reliable transportation is required.

• Real base pay — Competitive salary based on your experience and license.
• Medical Insurance — Comprehensive health coverage for you.
• Dental and Vision — Full dental and vision plans included.
• Supplemental Plans — Voluntary supplemental options available.
• Basic Life Insurance — Company‑paid life insurance policy.
• 401(k) with Match — We invest in your retirement savings too.
• Paid Time Off — 1 week PTO to start, growing with tenure.
• Sick Time — Dedicated sick time, separate from your PTO.
• Performance Bonus — Structured plan tied directly to your results.
• Employee Referral Program — Earn rewards for bringing great talent in.
• Career Growth Path — CSR to Licensed Agent to Team Lead to Manager to Owner.
• Training and Development — Ongoing sales, product, compliance, and customer service training.