Service Advisor

Description

Florida Utility Trailers is seeking a motivated, customer-focused, and highly organized Service Advisor to join our Service Department. In this fast-paced, customer-facing role, you’ll be the key connection between our customers and service technicians, ensuring a smooth and positive experience from the initial service request through the completion of repairs.

If you enjoy working with people, take pride in delivering excellent customer service, and want to be part of an established, team-oriented company in the transportation industry,

• Greet customers professionally and accurately document service concerns and repair requests.
• Schedule service appointments and coordinate workflow with shop personnel to maximize efficiency.
• Prepare repair orders with complete and accurate customer and equipment information.
• Communicate repair recommendations, estimates, timelines, and repair status updates to customers.
• Coordinate with technicians to ensure repairs are completed according to manufacturer specifications and company quality standards.
• Review technician findings and prepare detailed repair estimates for customer approval.
• Monitor repair progress and proactively communicate delays or changes in scope of work.
• Work closely with the Parts Department to ensure parts availability and timely ordering.
• Process customer payments, invoices, and service documentation accurately.
• Coordinate mobile service requests and assist with dispatch scheduling when applicable.
• Resolve customer concerns in a professional and timely manner.
• Maintain a clean, organized, and professional reception area.
• Follow all company safety policies and procedures.

• Ability to sit, stand, and walk throughout the workday.
• Frequently use computers, telephones, and office equipment.
• Occasionally lift and carry items weighing up to 25 pounds.
• Ability to inspect trailers and equipment in outdoor and shop environments exposed to varying temperatures, noise, dust, and moving equipment.
• Must be able to wear required personal protective equipment (PPE) when entering the shop or service areas.

• High school diploma or GED required.
• Associate degree or technical training in business, automotive, diesel, or heavy equipment technology preferred.
• Minimum of two (2) years of experience in a service advisor, service writer, customer service, or related role.

• Excellent customer service and relationship-building skills.
• Strong communication skills with the ability to explain technical information in a clear, customer-friendly manner.
• Working knowledge of commercial trailer systems, including brakes, suspension, electrical systems, refrigeration units, and general trailer maintenance preferred.
• Strong organizational skills with the ability to manage multiple repair orders simultaneously.
• Ability to prioritize work in a fast-paced service environment.
• Basic understanding of warranty administration and repair documentation.
• Ability to work collaboratively with technicians, parts personnel, and management.
• Commitment to quality workmanship, customer satisfaction, and continuous improvement.