Customer Service Representative - State Farm Agent Team Member

Future Opening:
Customer Service Representative - State Farm Agent Team Member

Position Overview

• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Work with the Team to establish and meet marketing goals.
• Assist the agent in managing the agency website and social media content.
• Maintain a strong work ethic and total commitment to success each day.

• Simple IRA
• Group Life Insurance Benefits
• Paid time off (vacation and personal/sick days)
• Growth potential / Opportunity for advancement within the agency

• Excellent interpersonal skills.
• Excellent communication skills – written, verbal, and listening.
• Enthusiastic about the role insurance and financial products play in helping people manage risks and realize dreams.
• People-oriented.
• Strong organizational skills.
• Self‑motivated.
• Detail‑oriented.
• Proactive problem solving.
• Dedicated to customer service.
• Able to learn computer functions and use various computer applications, particularly Windows.
• Possess or be willing to obtain a Personal Lines license (440, 20-44, or 2-20) by start date or soon after.
• Willing to complete courses on ethical and customer‑centered sales practices.
• Commit to staying current in product changes, licensing, technical developments, and continuing education.
• Available to work the schedule 8:45 am–5:15 pm, Monday–Friday.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees; they are not employees of State Farm.

$30,000 – $40,000 per year