More jobs:
Manager, Membership Services
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-11-05
Listing for:
Inter Miami CF and Nu Stadium
Full Time
position Listed on 2026-11-05
Job specializations:
-
Customer Service/HelpDesk
Event Management & Planning, Customer Success Management, CRM Systems & Management, Client Relationship Management
Job Description & How to Apply Below
- Support the Director of Membership Services with the development, fulfillment, execution and overall service management for Inter Miami CF season ticket members.
- Provide leadership, direction, training and support to Membership Services Executives.
- Collaborate with CRM/BI department to assign all season ticket members to Membership Service Executives.
- Reach an agreed upon goal for renewal of season ticket members.
- Work with Director of Guest Experience on match day to help troubleshoot game day challenges.
- Field and respond to all season ticket member inquiries, requests, concerns, feedback, etc.
- Ensure customer data and profile requirements are accurately represented in database.
- Accurately and successfully convey all key messages to all season ticket members.
- Work with Director of Membership Service to create all applicable Membership benefits, programs, rewards, experiences and events.
- Identify opportunities to add-value to Membership benefits, programs, rewards, experiences and events.
- Identify areas to improve on and off game day experience.
- Reporting of various individual and/or departmental efforts.
- Plan, facilitate and execute exclusive season ticket member events throughout the calendar year.
- Act as information liaison for all Inter Miami CF home games and stadium events.
- Survey and analysis of various reporting (attendance, game day experience, etc.).
- All other responsibilities as required.
- Support the Director of Membership Services with the development, fulfillment, execution and overall service management for Inter Miami CF season ticket members.
- Provide leadership, direction, training and support to Membership Services Executives.
- Collaborate with CRM/BI department to assign all season ticket members to Membership Service Executives.
- Reach an agreed upon goal for renewal of season ticket members.
- Work with Director of Guest Experience on match day to help troubleshoot game day challenges.
- Field and respond to all season ticket member inquiries, requests, concerns, feedback, etc.
- Ensure customer data and profile requirements are accurately represented in database.
- Accurately and successfully convey all key messages to all season ticket members.
- Work with Director of Membership Service to create all applicable Membership benefits, programs, rewards, experiences and events.
- Identify opportunities to add-value to Membership benefits, programs, rewards, experiences and events.
- Identify areas to improve on and off game day experience.
- Reporting of various individual and/or departmental efforts.
- Plan, facilitate and execute exclusive season ticket member events throughout the calendar year.
- Act as information liaison for all Inter Miami CF home games and stadium events.
- Survey and analysis of various reporting (attendance, game day experience, etc.).
- All other responsibilities as required.
- Bachelor’s degree in Business, Sports Management, Marketing or related field preferred.
- Minimum of 5+ years’ related experience working in professional or collegiate sports preferred.
- Experience in the Florida marketplace preferred.
- Fluency in English and Spanish preferred.
- Experience with Archtics & Ticketmaster ticket systems preferred.
- Understanding of Sales and Renewal Process and be able to lead trainings around specific areas.
- Strong understanding of MLS and international soccer a plus.
- Highly proactive, goal oriented and motivated with a positive attitude.
- Very strong interpersonal and communication skills with a passion for providing great customer service.
- Coordinate changing priorities in a dynamic, high pressure, fast paced environment.
- Ability to coordinate multiple tasks and creatively solve day-to-day challenges.
- Extremely organized with a high attention to detail.
- Strong work ethic -…
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