Customer Service Specialist

Customer Service Specialist

This position with Florida Commerce, under the local governance of Career Source provides administrative support and services directly to customers/job seekers and employers. Provides initial contact services to customers and employers within a Career Source Center service area. Interview and conduct an initial assessment of customer needs and provide services or referrals as appropriate. Provide instruction and assistance to customers utilizing computer data and programs.

Ensuring that customers use computers and equipment for their intended purpose and redirect customers who are using resources inappropriately. Assist customers in completing their profiles, including building or uploading a resume in Employ Florida and adding relevant work history, education, etc. so that they can easily be matched to existing job orders based on their knowledge, training, skills, and abilities.

Assist customers in completing or entering information in the CONNECT system for Re-Employment claims and the Access Florida site for benefits which include providing contact information for those who experience difficulties with the system. Screen and refer applicants to available job openings and/or training opportunities, perform job development contacts, provide labor market information, provide employment counseling as appropriate, and refer to testing and/or other supportive services as appropriate.

Administer tests and assessments, such as typing tests, skills assessments, Test of Adult Basic Education (TABE) assessment test, and others, as required or requested by employers. Reaches out to new Employ Florida registrants and encourages them to take advantage of all of Career Source resources. Resolves customer concerns in a professional and tactful manner. Responds to and resolves Customer Complaints Follow the Standard Operating Procedure for Customer Complaint Resolution System.

Update and Maintain the State Complaint Log. Performs other duties as needed.

Required Knowledge, Skills, and Abilities:

• Ability to promote and market the career center system.
• Excellent verbal and written communication skills.
• Working knowledge/proficiency using Microsoft applications which include Word, Excel, and Power Point
• Ability to deal with the public in an effective manner and provide excellent customer service.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to record, collect, evaluate, and analyze data.
• Ability to work independently by planning, organizing, and coordinating work assignments.
• Ability to listen effectively.
• Ability to read and understand reports, documents, and other written materials.
• Ability to utilize problem-solving techniques.
• Ability to make presentations in group or individual settings.
• Ability to work as part of a team.

Qualifications:

• As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
• Minimum:
  Required to travel locally and must furnish own transportation.
• Pay: $37,044.80 annually

Location:

Miami, FL, US, 33126