Hybrid Data Entry & Customer Service Specialist

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Service: US&C Full Time Wages Specialis HQ FL, Miami, FL, US

30+ days ago Requisition

C
ompany Overview:

Established in 2002, FOH® is a global award-winning hospitality and food service manufacturer brand including:
Front of the House® and room
360˚ by FOH®. Delivering more than products, our company and culture has received numerous recognitions through the years and was also featured in Fortune Magazine as “Best Workplaces in Manufacturing and Production”. We are proudly certified as WBENC (Women’s Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE®) partners and suppliers.

FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity.

Position Summary:

The Sales & Customer Service Specialist plays an important role in delivering a seamless experience for our customers and Sales team by ensuring orders, account needs, and customer inquiries are handled with accuracy, urgency, and care. Supporting assigned national and regional accounts, this position manages the order process from purchase order through delivery while serving as a key point of contact for Sales Managers, Sales Representatives, customers, and internal teams.

This is a fast-paced, detail-driven role for someone who enjoys staying organized, solving problems, and keeping things moving. From entering and tracking orders in SAP Business One to coordinating special requests, resolving order issues, and communicating updates, the Specialist helps ensure our customers receive the reliable and responsive service that sets FOH® apart.

Additional Information:

• This is a permanent full-time position at $19.50 hourly
• This role participates in our hybrid schedule
• Hybrid schedule:
  Mondays & Fridays; 2 days working remotely. Tuesdays, Wednesdays & Thursdays ; 3 days working in the headquarters office

Manages a high volume of email correspondence daily, responding to inquiries regarding orders, inventory availability, pricing, shipping status, product information, account setup, and issue resolution within established service level expectations.

Oversees the day-to-day administration of assigned national and regional accounts, ensuring accurate account maintenance and exceptional internal customer support.

Processes customer purchase orders accurately and efficiently within SAP Business One, ensuring compliance with customer requirements, inventory availability, pricing agreements, and shipping timelines.

Monitors and manages the complete order lifecycle from order receipt through shipment and delivery, proactively communicating updates and resolving obstacles to ensure customer satisfaction.

Investigates and resolves order-related issues including returns, damages, shortages, billing discrepancies, shipping concerns, and purchase order variances, collaborating with internal departments as needed.

Acts as a liaison between Sales, Operations, Warehouse, Logistics, Finance, and other stakeholders to ensure seamless order fulfillment and timely resolution of customer concerns.

Provides exceptional support through phone, email, and internal communication channels by addressing inquiries related to product information, inventory levels,…