Bilingual Inbound CSR - Spanish, Medical​/Pharma

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Duration: 6 Months (With possible extension)

Location: 2915 Weston Road, Weston FL 33331

Mon - Fri; 10:00 am to 7:00 pm, and 1 Saturday a month 11:00 am to 2:00 pm (but person would leave early 3 hrs. during the week, to avoid OT)

Job Description:

Candidates must be bilingual and able to fully communicate in SPANISH. Previous inbound Customer Service/Call Center experience in a Medical/Hospital/Pharma setting is preferred. Above average PC skills required.

Summary:

Under close supervision, receives various inquiries from consumers, health care professionals and direct customers. Receives customer orders and answers customer inquiries regarding product information, delivery dates and back-order status. Monitors customer information database. Assists field sales personnel with requests from customers. This is the entry-level position in the Customer Support Services Representative job family.

Essential Job Functions:

This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Carries out responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws.

• Communicates with customers via telephone, email, and fax or in person, and receives product orders and general inquiries.

• Monitors and provides updates to the customer master group.

• Investigates customer complaints concerning billing of products, shipping errors, and damages, referring quality complaints to designated departments for investigation.

• May be required to participate as a Super User with SAP.

• May be requested to work on specific projects.

• Interfaces with other departments in the processing of any customer related issues.

• Assists customers with requests for and the processing of returned goods.

• Complies with Company policies and procedures, including safety rules and regulations.

• Performs related duties as assigned.

Knowledge of:

• Current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and other regulatory requirements.

• Standard office procedures, practices and protocols.

• Basic sales, contract administration and customer service principles.

• English usage, spelling, grammar and punctuation.

• Current Company policies and procedures, including safety rules and regulations.

• Computer systems and software applications, such as Microsoft Office.

• Proficiency with 10-key data entry.

• General office experience including filing & copying.

Skill in:

• Achieving goals, objectives and practices for effective, efficient and cost effective management of allocated resources.

• Interpreting and closely following instructions and procedures.

• Participating in a full range of Sales-related support services.

• Typing and keyboarding with a high degree of accuracy.

• Writing and composing business correspondence.

• Working under time constraints and in pressure situations.

• Communicating clearly and concisely, both orally and in writing.

• Establishing and maintaining effective relationships with individuals contacted in the course of work.

• Operating computer systems and software applications, such as Microsoft Office, specifically MS Word and Excel.

• Representing the Company professionally, effectively and efficiently.

• Organizational skills and time management.

Working Conditions:

Requires the ability to sit for extended periods, stand, walk, communicate via telephone, computer and/or face-to-face contact, hearing…