Training Specialist

Training Specialist – Norwegian Cruise Line Holdings Ltd.

All candidates must complete an online application via the blue APPLY button at the top of the page to be considered.

• Conduct training for all generally applicable courses. Such courses include Company Orientation, Ship Familiarization, New Supervisor/Manager Training, and Hospitality and Service.
• Responsible for oversight of onboard training budget and supplies, including all individual computer‑based classes.
• Works independently to conduct training, following corporate lesson plans. Works collaboratively with ship management to determine needs and create schedules. Trains and influences all levels of management.
• Conducts training sessions using a variety of training methods and styles to maximize training effectiveness.
• Coordinates a group of departmental trainers to ensure completion of job specific Position Based Training (PBT).
• Conducts training using a variety of media (i.e.: computer, projector, actual models/objects, etc.) and programs in order to ensure optimum effect and retention.
• Utilizes Adult Learning Theory to ensure retention and transfer of learning.
• Creates a positive learning environment in and outside of the learning center.
• Learns and conducts training from a facilitator manual and utilizes prepared resources; understands the importance of following facilitator manual to ensure consistent training from class to class and vessel to vessel.
• Develops specialized coursework with the approval and direction of shore side Learning and Development.
• Provides constructive feedback to improve performance.
• Provides follow‑up information to assist coaching and support for management.
• Troubleshoots technical issues or seeks technical support in order to deliver training.
• Maintains accurate training records in the company system of records, MAPS.
• Ensures people attend classes as required without repetition.
• Coordinates use of learning center and onboard training rooms.
• Sets optimum schedule for learners while guaranteeing limited impact on ship operations and the needs of the business.
• Resolves schedule conflicts by negotiating with management, learner and training services.
• Works with a number of onboard managers and crew members to facilitate the Vacation Hero recognition program. Works with guidance of onboard management to conduct recognition meetings.
• Oversees the computer‑based training library and is responsible for tracking the use and possession of those materials.
• Creates and manages an agenda and conducts meetings accordingly.
• Coordinates with ship management to facilitate Vacation Hero initiatives and recognition programs.
• Performs the following additional duties in the position as follows:
• Walk Around on a rotation basis only as part of the 1‑2 slots each week/cruise for the complete HR Team onboard, provided that it does not interfere with the main duties of the position.
• Twice a month table hosting with a duration of approximately one (1) hour or one hour and a half (1 ½).
• Once a week one (1) cabin inspection.
• Embarkation day:
• Sign on/sign off assistance to Personnel Department and sign on presentation facilitation.
• Crew mail assistance to Crew Enrichment Administrator.
• This position will be required to work assignments both onboard and at the company’s pre‑deployment centers on a rotational basis or as needed by the company.
• Trains between 900 – 1600 active crew members.
• Reports onboard to the Human Resources Director while maintaining a direct relationship with the shoreside business owner in Shipboard Talent Development.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.

• Minimum of two (2) years of training and/or teaching experience in a business setting is required. Prior training experience in the hospitality industry is preferred.
• Advanced level of English verbal and writing skills, including the proper use of English grammar is required.
• Intermediate to Advanced knowledge and skills in typing and MS Office Suite software, especially Outlook, Word, Excel and PowerPoint, are required.

• Bachelor’s…