Financial Aid Officer III

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and Mac Arthur Genius Fellows.

A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Administers and serves as functional lead for administering one or more of the listed Financial Aid programs as needed on a cyclical basis and as directed by supervisor(s). This position is responsible for assisting prospective and current students with questions regarding financial aid and enrollment services inquiries through timely customer service via telephone, emails and in-person and via live chat.

• Administers and serves as functional lead for administering one or more of the listed Financial Aid programs as needed on a cyclical basis and as directed by supervisor(s). Federal Programs:
  Pell, SEOG, FWS, Loans, QAP, R2T4, Dependency Overrides, Concurrent Enrollments, Consortiums, State Programs: FSAG, Bright Futures, State Scholarships. Institutional Programs: NSE, Institutional Grants, Institutional Scholarships, private loans, private scholarships, private programs.
• Acts as a change agent in all matters regarding the improvement and efficiency of projects. Researches and analyzes complex problems and recommends and implements appropriate solutions.
• Assures staff is trained to support the administration of aforementioned programs and compliance requirements.
• Assists with recruitment. Facilitates university's orientation and high school outreach to present financial aid information to prospective students and parents.
• Provides counseling and advise prospective students, parents and continuing students regarding financial aid procedures and regulations.
• Analyzes applicants and their family's personal circumstances to establish their ability to contribute toward the cost of education. Counsels current and prospective students on application procedures, eligibility criteria, program requirements, and other financial aid concerns.
• Delivers timely customer service to constituents and support units. Provides customer service support via telephone, email, in-person, and via live chat to execute efficient, expedient, and quality solutions.

Bachelor's degree and four (4) years of financial aid or related experience or a Master's degree and two (2) years of financial aid or related experience.

Must be able to obtain clearance for National Student Loan Data System (NSLDS) access within 60 days of employment.

• Proficiency in financial aid software and database systems.
• Previous supervisory experience.
• Experience presenting to small and/or large groups.
• Experience partnering with others in the University community.

Administrative

$59,000 - $62,000

Begin time: 8:30 AM

End time: 5:00 PM

Expanded Background Check

• Ability to work evenings and weekends.
• Ability to travel locally and nationally.
• Ability to work flexible hours as needed.

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

* This posting will close at 12:00 am of the close date.

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate,…