Student Success Coach

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INTERNAL APPLICANTS MUST APPLY BY 1/15/26

The Student Success Coach primary mission is to support the success of WGU Academy students who are assigned to you. As a Student Success Coach, you will have two main objectives: one, help your assigned students complete required college‑level courses before they enroll full‑time into WGU (or, potentially, other colleges), and two, help your students develop the confidence, study habits, emotional wellbeing, and communications skills to be successful while at the Academy and throughout their future studies.

As Student Success Coach, you will truly own the success of your assigned students. Students attending WGU Academy will more likely than most face struggles in college – because they've never attended before, because it has been a long time since attending school, or because they lack confidence or basic skills. Your coaching can be the "difference maker" because of the support you provide, they will be ready to complete rigorous college courses and eventually graduate.

You will guide them one on one and in group settings as they complete a limited number of college‑level courses, and you will be their coach that helps deliver our "readiness" curriculum – a series of modules, assignments, and coaching sessions that increase their likelihood of success. You will earn their trust and set clear expectations as you work with each one to become a successful college student and future graduate.

• Provides coaching and support for an average student load set by department standards, and guide the progress in completing 2 or more college‑eligible courses over a period of 2–4 months.
• Leverages motivational interviewing techniques to influence positive behavior change in students.
• Facilitates Academy's "college success" readiness curriculum, which is delivered during the students first month. The curriculum includes online modules, group coaching, assignments, and personal coaching sessions.
• Devotedly leads virtual small group sessions that create community and inspire students.
• Empathetically provide encouragement, reinforce positive behaviors and celebrate milestones of assigned students.
• Collaborates within the team of Success Coaches, supporting your teammates and providing input on opportunities for improvement.
• Embraces WGU Leadership Principles with a high emphasis on learning, courage, and student obsession.
• Analyzes and interrupts data to effectively improve student success and team productivity.
• Assist students with Academy systems and solve any administrative problems that occur.
• Performs other related duties as assigned.

• Establish empathy, active listening, optimism, and caring about others' success.
• Demonstrate high‑energy and enthusiasm to support virtual group sessions.
• Create strong rapport and communications abilities, specifically via web conference.
• Promote a strong work ethic coupled with attention to detail.
• An ability to work independently without close supervision, coupled with an understanding that regular reviews and feedback are part of a continuous improvement cycle.
• Exemplify a courageous focus on what's best for students and the team.
• Champion change and demonstrate flexibility in an ambiguous environment.
• Intermediate experience working with a sophisticated portfolio of technology systems.
• Foundational knowledge of principles of coaching and positive psychology.

• Works to achieve operational targets within job areas impacting department, function, or office results.
• Work is performed independently on moderately complex projects and assignments with some guidance required for direction and complex tasks. Sets objectives for oneself to meet the goals of projects or assignments.

• Responsible for employing adjustments or recommended enhancements to systems and processes to solve problems or improve the job area's effectiveness while leveraging a systems‑thinking approach.
• Problems…