Retail Learning & Development Manager, Americas

Summary

The Retail Learning & Development Manager, Americas leads the region's learning and talent development strategy across Directly Operated Boutiques, Franchise Boutiques, and Wholesale partners. This role designs and delivers scalable learning programs, Train-the-Trainer initiatives, onboarding, and product storytelling to drive selling excellence and commercial performance. The position requires extensive field travel to coach teams, support launches and openings, and measure learning effectiveness.

• Develop and execute the annual Retail Learning & Development strategy aligned with DOS, Franchise, and Wholesale commercial objectives.
• Design scalable learning programs and certification standards for boutique and Wholesale partner teams.
• Create and lead a Train-the-Trainer program, including facilitator guides, role-play exercises, and trainer certification.
• Deliver product training, brand storytelling, and launch enablement across channels.
• Administer the Insider learning platform, manage learning paths, certifications, and reporting.
• Conduct regular field visits, side-by-side coaching, and partner-door assessments to identify training needs and improve sell-out.
• Measure learning impact through KPIs, assessments, and business-performance results; manage training calendar and budget.
• Collaborate with Retail Excellence, Wholesale, CRM, Marketing, Merchandising, HR, Retail Operations, Finance, and Global HQ.

• Bachelor's degree preferred.
• 5-8+ years of experience in luxury retail learning & development, retail excellence, wholesale training, or field training.
• Experience supporting multi-channel organizations including directly operated retail and Wholesale distribution; experience in watches, jewelry, luxury fashion, hospitality, or premium retail preferred.
• Strong facilitation, field coaching, talent development, and Train-the-Trainer experience.
• Experience with learning-management platforms (Insider preferred) and advanced Microsoft Office skills.
• Excellent presentation, communication, and stakeholder-management skills.
• Fluent English;
  French and/or Spanish a plus.
• Valid passport and ability to travel 70-80%.