Sr. Success Coach; College of Public Health & Social Work

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and Mac Arthur Genius Fellows.

A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Provides comprehensive student success and support services to prospective and enrolled students throughout the student lifecycle, from initial interest and application through enrollment, persistence, and degree completion. Serves as a primary point of contact for students and provides proactive, individualized support to help them successfully navigate university processes, requirements, systems, and resources. The position works extensively with adult learners and other students who may require additional assistance navigating the university environment.

Maintains regular communication with students, monitors progress toward key enrollment and completion milestones, identifies barriers that may interfere with student success, and connects students with the appropriate university offices and resources for resolution. Collaborates with academic and administrative units to provide a coordinated and student-centered experience that supports enrollment, retention, and graduation.

• Provides individualized student support from initial inquiry and application through enrollment, continued registration, and degree completion.
• Proactively contacts prospective (matriculated and non-matriculated) and admitted students to assist them in completing required university processes and meeting established enrollment milestones.
• Guides students through university onboarding processes, including application completion, account activation, access to university systems, orientation requirements, document submission, and other administrative steps necessary to begin enrollment.
• Maintains consistent communication with admitted students who have not yet matriculated, active students who have not registered, and other student populations requiring follow-up to encourage timely completion of required actions.
• Assists students with navigating university systems and online platforms, including providing guidance with account access, sign-on procedures, registration systems, student portals, and other technology used throughout the student experience.
• Provides registration support by helping students understand and complete administrative enrollment processes after appropriate academic course guidance has been provided.
• Monitors student progress and maintains accurate and confidential records of student contacts, follow-up activities, enrollment milestones, outstanding requirements, and identified barriers to progression.
• Conducts targeted outreach campaigns designed to increase enrollment, persistence, retention, and degree completion.
• Identifies students who may require additional outreach or intervention, including students who have not completed admission requirements, have not enrolled for an upcoming term, have stopped progressing toward degree completion, or have outstanding university requirements.
• Serves as a student advocate and assists students in navigating university processes by coordinating with appropriate academic and administrative offices to resolve questions, concerns, and barriers.
• Connects students with appropriate university resources and departments, including Admissions, Registrar, Financial Aid, Student Financials, Transfer and Transition Services, academic units, career services, and other student support offices as appropriate.
• Provides follow-up after referrals to help ensure student questions or issues are resolved and necessary actions are completed.
• Works collaboratively with academic personnel to support implementation of established academic plans while maintaining appropriate distinction between academic advising functions and…