Student Account Collections Generalist II

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and Mac Arthur Genius Fellows.

A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Provides the highest level of customer service to prospective and current students, parents and faculty/staff in the areas of, but not limited to:
Admissions, Financial Aid, Registration, and One Stop Enrollment Services. Serves as a representative of Student Financial Services concerning issues relating to student accounts that require interpretation of policies, procedures and programs.

• Assists and supports Student Financial operations within the Office of the Controller.
• Performs thorough analyses on student account receivables data to place past due balances in collections and determine trends in an effort to decrease outstanding Accounts Receivable (A/R). Performs all aspects involved in placing and maintaining past due accounts with collection agencies.
• Manages the process to review and apply payments related to collection agency activity for student accounts.
• Provides excellent customer service and support via call center, email, written correspondence or in-person to resolve problems and address issues from students, parents, faculty, staff and academic departments.
• Works with student advisors, colleges, or other university departments to clarify situations, as necessary.
• Provides support and up-to-date information to prospective and current students in the areas of Admissions, Financial Aid, Registration, One Stop and Graduation, as assigned.
• Participates in the development and implementation of new strategies for improvement in the Student Financials department.
• Assists with special projects as needed.
• Assists with managing the process to bill, collect, and apply payments related to Florida Prepaid contracts and all other 3rd party tuition contracts, as assigned.

Bachelor's degree and 2 years of relevant experience.

• Intermediate Excel experience preferred.
• Effective analytical skills.
• Experience working in Higher Education.
• Customer service experience.

Administrative

$50,000 to $55,000

Begin time: 8:30 AM

End time: 5:00 PM

Required to spend 50% or more of time operating a computer

Expanded Background Check

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: (Use the "Apply for this Job" box below)..

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Florida International University will not…