Program Success Manager

The Nexplore Program Success Manager (PSM) plays a critical role in ensuring the successful implementation, coordination, and ongoing quality of Nexplore's enrichment programs.

Serving as the primary point of contact between Nexplore instructors, school partners, and internal teams, the Program Success Manager is responsible for overseeing daily program operations, supporting instructor success, maintaining strong relationships with school sites, and ensuring programs consistently meet Nexplore's quality standards.

The Program Success Manager is responsible for proactively identifying challenges, providing timely solutions, monitoring instructor performance, and ensuring that every program delivers a positive experience for students, instructors, and school partners.

This position requires exceptional communication, organization, problem-solving, and relationship-management skills, along with a passion for education and operational excellence.

The Nexplore Program Success Manager (PSM) plays a critical role in ensuring the successful implementation, coordination, and ongoing quality of Nexplore's enrichment programs.

Serving as the primary point of contact between Nexplore instructors, school partners, and internal teams, the Program Success Manager is responsible for overseeing daily program operations, supporting instructor success, maintaining strong relationships with school sites, and ensuring programs consistently meet Nexplore's quality standards.

The Program Success Manager is responsible for proactively identifying challenges, providing timely solutions, monitoring instructor performance, and ensuring that every program delivers a positive experience for students, instructors, and school partners.

This position requires exceptional communication, organization, problem-solving, and relationship-management skills, along with a passion for education and operational excellence.

Nexplore is a national enrichment service provider with a mission to foster the joy of learning through 125+ STEAM, Life Skills, and Fitness programs offered through after-school, in‑school, summer camps, and other enrichment opportunities.

Currently, Nexplore proudly serves over 1,200 sites across 25+ U.S. states, providing thousands of students with engaging, hands‑on learning experiences.

Watch this video to learn how Nexplore brings hands‑on learning to life across schools nationwide through engaging programs, expert instructors, and our 5C Commitment.

Consistency – Program Operations & Execution

• Oversee assigned enrichment programs to ensure successful implementation and consistent delivery.
• Monitor instructor schedules, attendance, punctuality, and overall program readiness.
• Ensure instructors are prepared with the necessary curriculum, materials, training, and site‑specific expectations.
• Coordinate instructor coverage, schedule adjustments, and program changes to minimize disruptions.
• Maintain accurate program records and ensure operational requirements and deadlines are met.

Competence – Instructor Support & Program Quality

• Serve as the primary point of contact for assigned instructors, providing ongoing guidance, support, and accountability.
• Monitor instructor performance and address concerns related to classroom management, instructional quality, professionalism, and site expectations.
• Collaborate with Curriculum, Training, Recruiting, and Operations teams to ensure instructors have the resources needed to succeed.
• Identify opportunities for instructor development and continuous program improvement.
• Ensure programs align with Nexplore's standards for high‑quality enrichment experiences.

Communication – School & Instructor Relationships

• Build and maintain positive, professional relationships with school…