Low Voltage Service Operations Manager

Miramar, United States | Posted on 05/26/2026

VIP Systems is a premier South Florida low-voltage systems integrator specializing in complex technology infrastructure for luxury high-rise residential developments. Our expertise includes structured cabling, security systems, access control, surveillance, and integrated building technologies. We partner with developers, property managers, and building ownership groups to deliver reliable, high-performance solutions and exceptional service throughout the lifecycle of every installation.

VIP Systems is seeking a proactive and results-driven
Service Operations Manager to leadour service department and ensure the long-term performance of our technologyinstallations. This role requires a high-energy leaderwho can effectively manage maintenance operations, coordinate service technicians, maintain strong client relationships, and drive exceptional customer satisfaction in a fast-paced environment.

• Oversee all service department activities, including maintenance contracts, warranty support, and daily service calls.
• Ensure timely response and resolution of service requests for luxury high-rise residential clients.
• Manage departmental performance metrics, service quality, and customer satisfaction.

• Coordinate technician schedules and dispatch field teams for emergency repairs, troubleshooting, and preventive maintenance.
• Prioritize service requests based on urgency, contractual obligations, and client needs.
• Optimize technician utilization and efficiency.

• Serve as the primary point of contact for property managers, building engineers, and ownership representatives.
• Maintain strong client relationships through proactive communication and responsive service.
• Identify opportunities for system upgrades, preventative maintenance programs, and additional service offerings.

• Provide remote troubleshooting support and technical guidance to field technicians.
• Assist in resolving complex issues involving access control, CCTV, structured cabling, intercom, and related low-voltage systems.
• Coordinate with project teams to ensure seamless transition from installation to ongoing service support.

• Oversee service ticket management, documentation, and work order completion.
• Review technician reports for accuracy and completeness.
• Ensure proper billing, invoicing, and service contract administration.
• Maintain detailed service histories and client records.
• Lead, mentor, and support service technicians to ensure high performance and professional growth.
• Foster a culture of accountability, responsiveness, and customer service excellence.
• Participate in recruiting, onboarding, and training service personnel as needed.

• 3–5+ years of experience in service management, field operations, project management, or as a lead technician within the low-voltage industry.

• Access Control Systems
• Structured Cabling Systems
• Network-connected security technologies
• Proficient in reading and interpreting blueprints, specifications, and construction documents.
• Demonstrated experience managing all aspects of project planning, scheduling, resource allocation, and execution.
• Proven ability to troubleshoot and coordinate resolution of technical issues.
• Excellent communication and customer relationship management skills.
• Experience managing technicians and coordinating field service operations.
• Proficiency with Microsoft Office and service dispatch, ticketing, or CRM software.
• Valid driver's license and ability to travel throughout South Florida as needed.

• Experience working with…