Service Engineer

Responsibilities

• Operate and maintain the Proton Therapy System (PTS), troubleshoot equipment issues, perform routine preventative maintenance, conduct system inspections, and communicate the system status to leadership and other stakeholders.
• Support hardware and software testing, and participate in all phases of PTS maintenance, including unit testing, integration testing, validation testing, and other site-related activities that affect global operations.
• Maintain and deploy the PTS for various customer needs, including QA, development, software/hardware testing, troubleshooting, and experimentation.
• Troubleshoot PTS equipment across electrical, mechanical, and software domains.
• Perform system maintenance, upgrades, corrective maintenance as necessary, and document status clearly to leadership and site teams.
• Provide support to PTS hardware and software testing; support daily clinical operations for customer clinical staff per Site Manager and Site Technical Leader (STL) policies.
• Maintain adequate records per customer and Site Manager, in accordance with company QA and FDA regulations.
• Coach and support new hires and peers in a career progression path.
• Perform other related duties as required and assigned.

You have:

• B.S. in Engineering, Physics or another applicable field, or a High School diploma or Associate’s Degree with 3+ years of relevant work experience in hands-on electrical, mechanical system repair, troubleshooting, or maintenance of large integrated systems.
• 3+ years' experience in electrical/mechanical system repair, troubleshooting, and maintenance of large integrated systems.
• Experience in several of the following areas:
  Cyclotrons, Electronics, Mechanical Systems, Software Analysis, X-Ray Systems, Positioning Equipment, Cooling Systems, Vacuum Systems, PLCs (Siemens), Regulation Loops, Drivers, Sensors, Electric Motors, Radars, High Voltage Equipment, Power Supplies, Proton Therapy Systems, etc.
• Solid general knowledge of MS Office (Excel, Word, Access, Outlook, Teams).
• Knowledge of local EHS regulations.
• Basic knowledge of Linux systems, SAP, Siemens Step 7, and Service Max is a plus.
• Experience in LEAN maintenance and Computerized Maintenance Management Systems (CMMS) is a plus.

• Mission oriented, dedicated to protecting, enhancing and saving lives of patients.
• Customer service oriented with a solution-focused mindset.
• A team player with strong interpersonal skills and the ability to collaborate across teams.
• Thoughtful, driven, proactive, and hands-on.
• Able to follow rules and meet strict deadlines.
• Willing to travel during the training period (+/- 2 months) and for career development as needed.
• Flexible with rotating shifts and occasional weekends.

The approximate annual base salary range for this position is $66,500 - $89,800 USD. Within this range, compensation is influenced by location, skills, experience, and relevant education or training. This role may qualify for discretionary bonuses, profit sharing, commissions, and benefits.

Approximate Range: $66,500 - $89,800 USD

IBA is committed to recognizing your dedication and contributions, upholding the standards of a B Corp and living by our values. Our benefit plans are designed to protect you and your family with comprehensive financial, health, and wellness coverage.

Foundational Benefits paid for 100% by IBA:

• Basic Life insurance (1x annual pay)
• Accidental Death & Dismemberment Insurance (1x annual pay)
• Short Term Disability (80% of pay)
• Long Term Disability (60% of pay)
• Medical Insurance premium subsidy for each of the 3 available options
• Wellness Program cash incentives (up to $500/year)
• Annual contribution to Health Savings or Health Reimbursement Accounts
• Dental Insurance premium subsidy
• Vision Insurance premium subsidy
• 4% 401(k) Plan match
• Profit Sharing Plan
• 10 weeks 100% paid Parental Leave (Mothers and Fathers)
• 7 personal days annually
• 10 days of PTO in first year
• Emergency Travel Services
• Employee Assistance Plan
• Tuition Reimbursement Program
• Professional growth education programs
• Above and Beyond Reward Program
• Job referral rewards

Additional benefits available:

• Voluntary Life Insurance
• Voluntary…