Assistant Manager, Tech Ops

Support the Technical Operations Manager, Hotel Superintendent and Technical Operations Director by managing logistical, administrative and procurement tasks involved in ship maintenance. This includes the development of execution plans for services delegated by the Technical Ship Leaders, completion of items identified in service order checklists, timely delivery for services and parts required by ships and processing approved requisitions.

Proactively follows up on delinquent PO's and cabin requests, among others. Serves as point of contact for all ship technical issues when the Technical Operations Manager is unavailable. Monitors data collected from ship technical performance reporting to provide recommendations for long‑term technical operations planning. Responsible for taking on and following up on tasking from TOM's as related to their ships.

• Provide logistical and administrative support for ship maintenance including the development of execution plans for services delegated by the Technical Ship Leaders, completion of items identified in service order checklists, and timely delivery for services and parts required by ships and processing approved requisitions. Follow up with purchasing for overdue items and provide frequent status updates to Technical Ship Leader as required.
• Provide support to Technical Operations Managers for the annual planning and budgeting process, weekly meetings, ship maintenance requirements, identification of service providers, and others as required.
• Serve as back up to the Technical Operations Manager in providing support for all ship technical issues as required, including onboard ship visits such as: HESS Audits, USCG Inspections, Class Surveys/Audits, etc.
• Support the TOD and TOM in tracking Lloyds Register Condition of Class (CoC), Statutory Deficiencies (SD), Actionable Items (AI) related to the ships of the assigned POD. Monitor CD Live, create and own a tracking sheet and a weekly FOC update slide.
• Collaborate and communicate cross‑functionally with shared services to book cabins and acquire riding teams for assigned ships as needed to service ship requirements.
• Collect and analyze technical performance data to support shipboard operations and assist Technical Ship Leaders in developing solutions and long‑term plans. Drive continuous improvement by proposing innovative alternatives, supporting decision‑making, and identifying opportunities to streamline processes, reduce manual tasks, and enhance communication and reporting through data analysis and automation tools.

• Bachelor’s degree in Marine Engineering, Mechanical Engineering, Electrical Engineering, or a related technical field.
• Ability to learn quickly. Comfortable learning new software or systems used in maintenance, procurement, and ship operations (Infoship, AMOS, SharePoint, internal dashboards).
• Working knowledge of Microsoft Office suite. Strong proficiency with Excel, PowerPoint, Project (Gantt Chart), and Word. Experience with data visualization or reporting tools such as Power BI is a strong plus for supporting analysis.
• Excellent communication and follow‑up skills for frequent interactions with Shoreside staff and shipboard team.
• Strong interpersonal skills to work with others from multiple departments across CCL.
• Outgoing and able to work in a diverse team.
• Knowledge of marine technical and regulatory compliance.
• Organizational skills to coordinate multiple ship activities simultaneously.
• 3–5 years of experience in technical operations, marine engineering, or shipboard maintenance.

• The role supports the Technical Operations Manager, Hotel Superintendent, and Technical Operations Director by managing logistical, administrative, and procurement tasks essential to ship maintenance operations.
• Responsibilities extend to developing execution plans for delegated services, processing requisitions, and ensuring the timely delivery of services and parts to ships.
• Acts as the primary point of contact for ship technical issues in the absence of the Technical Operations Manager, with reach across multiple ships and departments.
• Monitors and analyzes…