Racebook Ticket Writer - Part Time; Casino Miami

Racebook Ticket Writer - Part Time (Casino Miami)

Join to apply for the Racebook Ticket Writer - Part Time (Casino Miami) role at Caesars Sports book & Casino
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William Hill, U.S., America's leading sports book provider, has an opening at its Race Book inside Casino Miami in Miami, FL. Do you love interacting with the public? Thrive in a fast‑paced work environment? If you answered yes, keep on reading.

Reporting to the Racebook Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and "novice bettors," you will ensure everyone feels welcome at our Racebook. As an expert in our menu of race betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

• Full‑time employees eligible for benefits after a waiting period (medical, dental, vision, etc.)
• Flexible scheduling (nights, weekends, mornings, holidays, etc.)
• Advancement opportunities – come grow a career with us!

• Provide a top‑tier level of customer service that encourages customers to come back repeatedly
• Ensure adherence to all rules and regulations set forth by the company and the Gaming Commission
• Become familiar with our betting options and strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and, when needed, elevate to the direct supervisor
• Be a positive team member and work collaboratively with other team members and leadership
• Ensure that all necessary paperwork/documentation is filled out in accordance with company policy and Gaming Commission standards
• Other duties as assigned

• Basic computer knowledge (email, MS Excel, internet, etc.)
• Minimum of one year of cash‑handling experience in a work setting
• High school diploma, GED, or equivalent preferred
• 21 or older
• Successfully pass a background check
• Able to obtain a gaming license from the Gaming Commission and other jurisdictions as required
• High level of customer service
• Ability to work a flexible schedule: nights, weekends, and some holidays preferred
• Present yourself in a professional manner
• Strong communication skills, both written and verbal
• Ability to do simple math
• Understanding and responsibility to adhere to all compliance requirements set for the company and the Gaming Commission Board

• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs.
• Must be able to write for extended periods of time
• Must be able to twist, bend or reach with no significant restrictions
• This position may be exposed to a smoke‑filled environment

The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list. Management reserves the right to revise the current job or assign other tasks as circumstances change.

Caesars Entertainment is the world’s premier gaming company with more than 80 years of sports‑betting leadership. As part of Caesars Digital, we drive innovation, customer experience, and industry excellence.

We believe every team member should be treated like royalty because we are all Caesars.

Our platforms include Caesars Sports book, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook.

Caesars Entertainment Inc. is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Blaze the trail. Because at Caesars Digital, we are all Caesars.