Bridal Specialist

Position Summary

Provide all Salon services to each and every Spa Client.

• Provide Spa services to guests in a timely, courteous and efficient manner and in accordance with Biltmore Standards and Protocols as well as Leading Hotel Standards.
• Escort clients to and from treatment rooms, attending to any immediate needs throughout Spa visit.
• Assist in providing information to any inquiries and help to coordinate all guest requests for services.
• Promote and sell Spa retail products.
• Attend all trainings and meetings offered by the Spa.
• Support other spa departments to assure guest satisfaction.

• Education:
  
  High School Diploma required.
• Experience:
  
  Minimum two years' experience in similar position in Spa industry. Must have knowledge of hair treatments and products. Must have knowledge of general modalities and Spa products.

• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using sound judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

• Team Player:
  Demonstrates co-operation within the team and with other departments. Listens carefully and works well with others. Has a positive influence on others in the team and clearly enjoys working with people.
• Guest Focused:
  Anticipates guests’ needs and is sensitive to people from all cultures. Has a natural, warm smile and a friendly and passionate approach. Demonstrates confident, helpful and genuine behavior with internal and external guests. Delivers their best.
• Resourceful, makes things happen and looks for ways to work more efficiently.
• Always looks their best and acts appropriately.
• Composed:
  Able to stay calm under pressure. Demonstrates maturity and ability to cope with the unexpected. Never lets personal feelings interfere with delivering the highest standards. Trustworthy and responsible. Excellent records of attendance and punctuality. Is reliable and demonstrates the ability to work without supervision. Demonstrates a high level of personal integrity, honesty and trust.
• Time Management:
  Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
• Listening:
  Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

• Must have a valid Florida State Full Specialist or Cosmetology license.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and…