Make-Up Artist

Position Summary

Provide all Salon services by each and every Spa Client.

• Provide Spa services to guests in a timely, courteous and efficient manner and in accordance with Biltmore Standards and Protocols as well as Leading Hotel Standards.
• Escort clients to and from treatment rooms, attending to any immediate needs throughout Spa visit.
• Assist in providing information to any inquiries and help to coordinate all guest requests for services.
• Promote and sell Spa retail products.
• Attend all trainings and meetings offered by the Spa.
• Support other spa departments to assure guest satisfaction.

• High School Diploma required.
• Minimum two years’ experience in a similar position in Spa industry.
• Must have knowledge of hair treatments and products.
• Must have knowledge of general modalities and Spa products.

• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using sound judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

• Demonstrates co‑operation within the team and with other departments.
• Listens carefully and works well with others.
• Acts as a positive influence on others in the team and clearly enjoys working with people.

• Anticipates guests’ needs and is sensitive to people from all cultures.
• Has a natural, warm smile and a friendly and passionate approach.
• Demonstrates confident, helpful and genuine behavior with internal and external guests.

• Has energy and sense of urgency for his/her work.
• Resourceful, makes things happen and looks for ways to work more efficiently.
• Always looks their best and acts appropriately (e.g. approaching guests, body language).
• Able to stay calm under pressure.
• Demonstrates maturity and ability to cope with the unexpected.
• Never lets personal feelings interfere with delivering the highest standards.

• Excellent records of attendance and punctuality.
• Is reliable and demonstrates the ability to work without supervision.
• Demonstrates a high level of personal integrity, honesty and trust.

• Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
• Makes decisions in a timely manner.

• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

• Must have a valid Florida State Full Specialist or Cosmetology license.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or…