Sr. Lead, Casino Operations

Select how often (in days) to receive an alert:

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group
. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Casino Operations team has an exciting career opportunity for a full-time Senior Lead, Casino Operations reporting to the Sr. Manager, Casino Operations

Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We are seeking an experienced, strategic, and relationship-driven Senior Lead of Casino Partnerships to join our team. This highly visible role is responsible for developing and executing partnership strategies that strengthen and expand our Independent Representative Network supporting Royal Caribbean International and Celebrity Cruises.

The ideal candidate possesses a strong background in casino marketing and player development programs, and partnership management, along with exceptional analytical, communication, and relationship-building skills. Success in this role requires a proactive mindset, strategic thinking, and the ability to collaborate effectively across internal and external stakeholders to achieve business objectives and revenue growth.

The Senior Lead, Casino Partnerships is accountable for identifying and securing new business opportunities, expanding and optimizing existing partnerships, negotiating mutually beneficial agreements, and executing innovative sales and marketing strategies that drive gaming revenue and cruise bookings. Drive initiatives focused on global casino player acquisition through the Independent Representative Network, customer engagement, loyalty, and retention while fostering strong relationships with key representatives.

This individual will leverage data-driven insights to identify growth opportunities, optimize program performance, and enhance the overall player experience.

This role serves as a key liaison between Royal Caribbean Group and its casino partners, ensuring alignment on business objectives while delivering value to both organizations and their shared guests.

The successful candidate will leverage data analytics, market intelligence, and relationship management expertise to identify growth opportunities, evaluate program performance, and maximize return on investment.

Through strategic partnership development and targeted player engagement initiatives, the Manager will enhance acquisition, loyalty, and retention efforts while ensuring an exceptional guest experience across every stage of the customer journey, including pre-cruise, onboard, and post-cruise interactions.

• Achievement of annual gaming revenue, booking, and profitability targets.
• Growth in new partner acquisition and expansion of existing partnership relationships.
• Enhanced guest satisfaction across all partnership-related touchpoints.
• Successful implementation and optimization of partnership marketing programs.
• Measurable improvements…