CSR​/Teller

Job Description

Provides a complete range of banking services to customers including opening and maintaining new and existing accounts. Performs business development duties including cross‑selling and refers products and services. Ensures that all account documentation is properly completed and routed to the appropriate department in a timely manner. This position also provides timely and efficient completion of client transactions, while maintaining accurate records and proper handling of all monies assigned.

Customer Service Representative / Teller Supervisor :
Branch Manager

Non‑Exempt

Provides a complete range of banking services to customers including opening and maintaining new and existing accounts. Performs business development duties including cross‑selling and refers products and services. Ensures that all account documentation is properly completed and routed to the appropriate department in a timely manner. This position also provides timely and efficient completion of client transactions, while maintaining accurate records and proper handling of all monies assigned.

• High school diploma or equivalent.
• At least six months of recent sales or cash handling experience in a retail environment.
• Demonstrated ability to deliver excellent client service and provide team support.
• Contributes to sales initiatives and cross‑sell products and services (sales experience preferred).
• Ability to successfully complete all core and compliance training.
• Knowledgeable of computers and standard office equipment.
• May require standing for long periods of time while attending customers.
• Bilingual skills (English / Spanish / Portuguese) a plus.
• Good written and verbal communication skills.
• Excellent interpersonal, organizational, and analytical skills.
• Knowledge of financial services and regulatory compliance:
  Consumer Compliance, Deposit Compliance Regulations, Lending Compliance Regulations, Know Your Customer, Customer Identification Program, BSA / Anti‑money Laundering, and OFAC.
• Excellent follow‑up skills.
• Proficient in use of the Internet.
• Proficient in Microsoft programs:
  Outlook, Excel and Word.
• Proficient in the use of banking software:
  Horizon, Horizon Teller, FIS Image Center, Verafin, and E‑Wire.
• Commitment to the Bank’s customer service staff members’ promise.
• Adherence to Sunstate Bank’s approved Policies and Branch Operations Platform Manual and Teller Operations Manual.
• Flexibility to work in any location within the Sunstate Bank system and on Saturdays according to branch schedules.

• Provides a complete range of banking services to customers including but not limited to opening new accounts, maintaining existing accounts and obtaining the necessary and proper information to process new and existing accounts.
• Explains the different types of deposit account products and services available to new and existing customers.
• Assists customers in selecting the most appropriate products and services to meet their financial needs.
• Open new personal and business accounts after performing Chexsystem verifications (including OFAC), reviewing identifications, reviewing required documentation such as articles of incorporation, and performing Sunbiz search and Google string searches as merited for the type of account and in accordance to the Bank’s policies and procedures for deposit accounts.
• To perform analysis and reviews of all new accounts documentation to ensure compliance with CIP / CDD / EDD policies and procedures.
• Accurately prepare account documentation and perform data entry on Bank’s core system.
• Ensures that all new accounts are opened according to bank policy and regulatory guidelines.
• Ensures that all account documentation is properly completed and routed to the appropriate department in a timely manner.
• Ensures that the risk profiles and risk ratings are established in the Bank’s BSA / AML monitoring system immediately following account opening.
• Follows up with account officer to ensure the profiles have been reviewed and approved. As necessary works with account officer to complete pending information.
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