Member Experience Floater

Description

Are you passionate about delivering exceptional service and building meaningful relationships?

Join our team as a Member Experience Floater at our Main Office. This is a dynamic role designed for individuals who thrive in a member-focused, service environment.

Apply to MPS Credit Union, a supportive team that values professionalism, accuracy, and member satisfaction. Enjoy opportunities to learn and grow, with the potential to earn bonuses and performance-based incentives.

As a Member Experience Floater, you will play a key role in supporting our branches by performing both Teller and Member Services functions based on operational demands. This position offers variety, knowledge, growth, and the opportunity to make a positive impact on our members every day.

• Perform teller duties, including processing deposits, withdrawals, transfers, loan payments, cashier’s/official checks, Visa cash, and other financial transactions.
• Balance cash drawer daily and maintain transaction accuracy; identify and report discrepancies in accordance with credit union policy.
• Serve as a knowledgeable resource to members and prospective members by answering inquiries and providing information about accounts, products, services, and credit union policies.
• Handle account maintenance and service requests, including address changes, stop payments, check orders, and account research.
• Investigate and resolve member issues, including card disputes, fraud-related inquiries, and transaction or account research.
• Assist prospective members with processing membership applications, both in person and electronically.
• Provide effective administrative support for loan processing activities, including inputting loan information, assembling and verifying loan documentation, and providing routine loan information (e.g., types of loans and loan products offered).
• Educate members on credit union products and services that best meet their financial needs.
• Deliver an exceptional member service experience at all times.
• Provide coverage for teller and member services functions as needed, based on staffing levels, branch traffic, or operational needs.
• Ensure compliance with all credit union policies, procedures, and security standards.

This position requires travel to other branch locations and availability to work Saturdays from 9:00 a.m. to 1:00 p.m. at designated branches, as requested.

• Customer service (1 year)
• Financial services (1 year)
• Banking (1 year, preferred)
• English and Spanish (Required)
• Flexibility and adaptability in supporting multiple operational functions.
• Maintain a professional, organized, and secure work environment.
• Uphold confidentiality and accuracy in all member interactions and transactions.