Operations Specialist - Waterford

OPERATIONS SPECIALIST

JOB SUMMARY:

The Operations Specialist performs a variety of routine andnon-routine analytical and operational duties to support both complex commercial and consumer loans. Projects a professional image through phone interaction, demonstrating deep knowledge of residential, multifamily,commercial real estate loans, lines of credit secured by real estate collateral, commercial / business loans, installment consumer loans.

Assist by organizing and/or processing the daily activities for loan servicing to the core loan system, including: (1) Calculating and generating payoff letters, (2) resolving loan exceptions, (3) tax and insurance monitoring or processing to include escrow set-up, analysis and data remittance to 3rd party vendors, and (4) rate changes and accrual adjustments (4)
Requesting insurance policy coverages from customers and vendors timely (5)
Analyzing and updating insurance policies according to regulatory requirements.

Monitoring the issuance of lender placed insurance (6) Daily batch payment processing (7) Daily Insurance invoice processing (8) FPLprocessing

Conduct research to resolve loan requests and issues.

Communicates with internal and external customers to provide resolution. Assist in providing coaching and training personnel to ensurebank policies and procedures are being followed.

Ensure procedural manuals are maintained and properly updated.

Provide assistance and/or prepares loan servicing reports,statistics, graphics, tables, and presentations, as requested.

Provide customer satisfaction to both internal and external customers and strives to continuously improve service delivery.

Meet monthly targets to achieve individual and departmental goals.

Provide support others operations department needed. Perform other duties and special projects as assigned or directed.

The degree of judgment is related to the compilation and/or presentation of simple information to medium information.

This job has no direct supervisory responsibilities.

The impact of errors in this position could affect job and department activities and essential activities of administrative, operationalor business nature that might have a considerable economic impact.

The physical demands described here are representative ofthose that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this position, include close and distance vision. While performing the above duties the employee is regularly required to sit for prolonged period of time, use hands to finger,handle, or feel and talk and hear.

Employees in this job work in an office environment with acomfortable room temperature, good lighting, and quiet conditions. These employees are exposed to external elements when representing the corporation at external events and maybe required to work extended hours, including holidays, should these coincide with company events.

The competencies detailed below are the behaviors to be exhibited by the incumbent while performing his/her duties as relates to our corporate values, culture and philosophy.

Strives to know the business and promotes new initiatives to improve properties conditions and daily operations.

Excellent verbal and written communication in English.

Ability to adapt to different types of persons, convey an effective message andlisten properly to align needs and ensure a proper outcome for all…