VP - Business Control Unit, Issues & Events

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Monitor activities to minimize the Corporate & Investment Bank's (CIB) exposure to risk. Activities may include quantitative analysis, risk identification and remediation. Represents or supports the reputation of the company to minimize compliance and regulatory risk by resolving issues and ensuring adherence to company and legal standards. Responsible for ensuring that all company activities adhere to applicable rules and regulations and that the company complies with relevant legal and regulatory requirements across its jurisdictions.

• Own and lead line of business governance of business issues and operational risk events across CIB US.
• Collaborate with the Issues Management COE to enforce quality standards for issue statements, root-cause analysis, impact assessments, remediation plans, milestones, closure evidence, and sustainability validation.
• Provide credible challenge to business owners and analysis to CIB Business Control Officers, escalating overdue, high-risk, or inadequately remediated items to senior management and governance forums.
• Ensure operational risk events are identified, classified, documented, and escalated promptly in the bank’s designated systems, including assessment of financial, client, regulatory, and reputational impacts.
• Collaborate with the Issues and Events COE to direct portfolio-level monitoring of issues and events, identify recurring themes and risk concentrations, and sponsor preventative control enhancements.
• Produce and present executive MIS and committee reporting that clearly communicates status, trends, emerging risks, dependencies, and decisions required.
• Partner with the Second Line of Defense, Compliance, Legal, Internal Audit, and business stakeholders to support regulatory inquiries, assurance reviews, and remediation commitments.
• Coach and guide team members and stakeholders, promoting accountability, disciplined execution, and a strong risk culture.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

Bachelor's degree or equivalent work experience in Accounting, Business, Statistics, Risk Management, Information Systems, Finance, Economics, or a related field.

Preferred:
Master's degree in Accounting, Business, Statistics, Risk Management, Information Systems, Finance, Economics, or a related field; relevant risk, audit, or compliance certification.

• 9 or more years of relevant experience in financial services, business controls, operational risk, audit, compliance, or a related discipline.
• Demonstrated leadership of complex issues, operational risk events, remediation programs, or regulatory commitments across multiple business lines.
• Proven ability to challenge and influence senior stakeholders and drive timely decisions without direct authority.
• Strong knowledge of First Line of Defense responsibilities, enterprise risk frameworks, internal controls, and regulatory expectations.
• Experience producing executive and committee-level risk…