Collections Operations Manager

AtFélix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey.

Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.

We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavor Entrepreneur” and was a recipient of the Cross Tech Fintech Startups Award.

Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long because we are obsessed with our customers. We get things done with urgency and focus, driven by extreme ownership over our impact.

We collaborate without ego, fostering radical transparency and fierce loyalty so we can grow together. Because we aim for insanely great rather than just good enough, we stay insatiably curious—always experimenting, building the future today, and delivering a product that truly makes our users' lives better.

We're looking for a Collections Operations Manager to own, challenge, and scale Félix's U.S. consumer-lending collections function. This is a hands-on strategic leadership role. You'll redesign our collections operating model, develop data-driven repayment and recovery strategies, implement the technology and controls needed to scale, and take full ownership of operational performance. As our credit products expand nationwide, the team will grow with the business.

The ideal candidate combines deep U.S. B2C collections experience with a proven track record of designing collections strategy and running the people and systems that execute it. You'll balance portfolio performance, compliant contact practices, and an empathetic customer experience for a largely Spanish-speaking, Latino customer base, while working closely with such stakeholders:
Credit Risk, GRC, Product, Data, and Engineering.

• Own collections strategy and execution
  :
  Build and lead our end-to-end collections operation, from early delinquency through recoveries. Own our end-to-end collections strategy, from the first days past due through late-stage delinquency and recoveries. Develop segmentation, treatment strategies, repayment programs and scalable workflows that improve portfolio performance and customer outcomes.
• Architect systems and technology: Define and implement our collections technology stack, including loan-servicing integrations, workflow automation, digital communications, analytics and third-party solutions. Lead the selection and rollout of our collections tooling, and decide where AI fits alongside human collectors. Partner with Engineering and Product on loan-servicing integrations and workflow automation to build an efficient, scalable operating model.
• Drive portfolio performance: Own key metrics, use data, experimentation and continuous optimization to improve results, and share early signals with Credit Risk when collections performance points…