Pre & Post Trade Middle Office Operations Associate

Country:
United States of America

It Starts With You:
Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

This is a hybrid (3 days/week in office) position in our Miami office.

• The Corporate Investment Banking Associate, Middle Office Operations, supports a broad range of markets activities across assigned products and business areas, ensuring the accurate and efficient delivery of services to the Bank’s clients.
• In addition to core operational responsibilities, this role actively contributes to the transformation of operations through data-driven insights and the adoption of automation and AI-based solutions.
• The Associate plays a key role in maintaining strong relationships with internal stakeholders and, where applicable, external clients, contributing to a high standard of service delivery.

• Performs a variety of complex, non-routine operational tasks to support team objectives.
• Investigates and resolves escalated issues, determining appropriate corrective actions.
• Executes complex transactions and conducts detailed research to resolve discrepancies.
• Supports onboarding and training of new employees on systems, processes, and procedures.
• Operate in a fast-paced multicultural environment.
• Contributes to continuous improvement by identifying opportunities to enhance workflows, policies, and operational processes.
• Leverages data analysis, automation tools, and AI technologies to improve efficiency and reduce manual effort.
• Participates in implementing process improvements and operational changes.

• Bachelor’s degree in business, Finance, Economics, Engineering, Data Science, or a related field, or equivalent work experience.
• 2+ years of experience in financial services, or a data/analytics-focused role within banking.
• Experience with Capital Markets Middle Office and Operations processes.
• Working knowledge of financial markets and commercial banking products.
• Experience with Murex, Markit Wire, and other marketplace applications.
• Experience with equity derivatives product support would be a plus.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Proficiency in Python for data analysis, automation, and workflow optimization would be a plus.
• Hands-on experience with OpenAI tools or similar AI/LLM technologies, with the ability to apply them to real business use cases.
• Interest and experience in process automation, digitization, and operational efficiency initiatives.
• Ability to review and interpret financial documentation.
• Excellent communication skills, with the ability to explain complex concepts to non-technical stakeholders.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Demonstrated ability to adapt quickly and collaborate effectively within a team.

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

• Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.