State Veterans' Service Officer
Listed on 2026-01-12
-
Government
Healthcare Administration -
Healthcare
Healthcare Administration
Date:
Jan 7, 2026
Requisition No:865989
Working Title:
STATE VETERANS' SERVICE OFFICER -
to your application. MINIMUM QUALIFICATIONS
- Must have the ability and willingness to deal effectively and professionally at all times with diverse individuals.
- Must have a valid Florida driver's license.
- Effective team Player.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Strong organization skills and ability to multi-task.
- Successful completion of a Level 2 Background Screening and due diligence process.
- Three (3) years’ employment experience as a Veterans Service Officer or comparable title / experience counseling and handling veterans' affairs.
- Proficiency in Microsoft Office Suite:
Word, Excel, and Outlook. - Proficiency in web-based applications and specialized internet research.
The incumbent will be assigned to the Bureau of Field Services, Miami VAMC. The primary responsibility of the incumbents in the positions allocated to this class is to perform administrative and professional duties required to work within the medical clinic and vet center as needed, interviewing veterans and family members, preparing and submitting claims for benefits to the U.S. Department of Veterans Affairs.
This task will be accomplished using established policies and procedures to ensure that all phases of assigned duties are covered.
To advocate with purpose and passion for Florida veterans and link them to superior services, benefits and support. Meet, interview counsel, using VA Data system sand obtain information in order to prepare and submit claims for any and all federal and state benefits that each client may be entitled to. Assist in preparing and perfecting” appeals", provide representation at fee basis, hardship eligibility hearings, request for waivers of federal entitlements, military discharge review hearings or Regional Office VA hearings as required.
Review and interpret VA laws, rules and regulations affecting veteran’s entitlements in applying for federal and state veterans’ benefits. Respond to telephonic or written inquiries from citizens, veterans, dependents, Post, Chapter, County, and State Veterans Service officers with accurate and complete information. Provide accurate and current information relative to problems with the administration of benefits with the local agency of jurisdiction, process daily incoming mail and correspondence.
Complete forms and documents utilizing the Department's Systems. This includes entering all clients’ information into the computer database. If working in a medical center or hospital visit each new admission to the medical center at the veteran’s bedside within 48 hours of admission.
Assist all accredited organizations, state, county or others in obtaining medical information necessary to support claims for benefits. Maintain rapport and liaison with VA outpatient staff regarding case development and treatment to support claims processing and advocacy issues. Confer with clinic, service center and medical center staff as required. Safeguard and protect all private medical information and claims information in accordance with appropriate regulations and statutes.
Represent the Florida Department of Veterans Affairs by providing briefings and information on State and Federal veterans benefits at local events, military bases, medical center meetings, and community fairs and other events as determined your supervisor and the department. Represent FDVA on committees, advisory boards and consumer service programs established at VA medical centers and satellite outpatient facilities. Deploy and provide assistance during State emergencies…
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