Emergency Communications Operator

Nestled along Florida's beautiful First Coast, the City of Atlantic Beach is a picturesque coastal community of approximately 14,000 residents, featuring two miles of pristine sandy beaches, more than 65 acres of parks and recreational spaces, and the charm of small-town living just minutes from the vibrant City of Jacksonville.

Nestled along Florida's beautiful First Coast, the City of Atlantic Beach is a picturesque coastal community of approximately 14,000 residents, featuring two miles of pristine sandy beaches, more than 65 acres of parks and recreational spaces, and the charm of small-town living just minutes from the vibrant City of Jacksonville.

The City takes pride in its strong sense of community, commitment to public service, and friendly, supportive work environment. Our employees play an essential role in preserving the quality of life that makes Atlantic Beach such a special place to live, work, and visit.

We offer competitive compensation, an excellent benefits package, professional development and training opportunities, and opportunities for career advancement. Whether serving our residents, supporting local businesses, or helping maintain a safe and welcoming community, our employees make a meaningful difference every day.

Join our team and discover the rewards of serving a community that truly values its employees and the people they serve!

The City of Atlantic Beach is currently under a temporary hiring freeze through November 15, 2026. The City may continue to accept applications, screen candidates, and conduct interviews during this period; however, any hiring decision or offer of employment is contingent upon the City Commission lifting or otherwise authorizing an exception to the hiring freeze. Posting this vacancy does not guarantee that the position will be filled.

This position performs specialized work in areas of emergency communications. Receives and responds to emergency and non-emergency calls for service by answering and responding to incoming telephone/911 lines, dispatching officers to calls, operating two-way/multi-channel radio equipment to obtain and relay information; maintaining various logs and files and performing related clerical administrative tasks. Work is performed under general supervision in accordance with departmental procedures.

Employees must exercise initiative and independent judgment to properly react and respond appropriately under very stressful conditions. Job requires deskbound work and rotational shift assignment as assigned. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, review of logs, and supervisory meetings to ensure compliance with policy and procedures and established standards.

• Answer 911, emergency and non-emergency calls; receive walk-in complaints from citizens of Atlantic Beach and public safety officers; obtain vital information; refer callers to appropriate agencies or contacts agencies for caller; keep in telephone contact with caller when situation dictates. Actively solicit information from citizens about service requests and calm citizens during critical incidents in order to obtain information or de-escalate the situation before officers arrive.
• Make emergency notifications to Administrative staff.
• Maintain, update, and file all appropriate logs, information cards, tapes, and other records and documents daily.
• Transmit orders and receive messages from law enforcement units, fire department units, emergency response units, local and State agencies, wrecker services, utility workers, and others; determine correct use of action, priority, and number of units to dispatch.
• Obtain pertinent and accurate information; maintain constant knowledge of available units, pursuit procedures, and emergency alert and disaster procedures.
• Coordinate joint emergency response/investigations with other entities.
• Electronically record/search for data in multi-application computer systems.
• Prepare chronological data to assist Officers in their reports. Research data to provide administrative reports.
• Operate National Crime Information Center/Florida Crime Information Center computer terminal; receive and disseminate information on stolen vehicles, articles, wanted, and missing persons.
• Maintain current knowledge of all main thoroughfares, access routes, and roads closed for construction or repair.
• Provide information about various public…