Medical Insurance Collection Supervisor

Join to apply for the Medical Insurance Collection Supervisor role at ProMD Medical Billing

ProMD’s Revenue Cycle Management division is a rapidly growing medical billing company seeking an experienced Medical Insurance Collection Supervisor. This role requires a strong background in medical billing, appeals, insurance verification, and team leadership. We provide comprehensive one‑on‑one training to ensure success in delivering high‑quality billing and collection services for our top‑ranked multispecialty medical providers.

NOTE:

This department requires two supervisors and will work closely with upper management to ensure overall success. We currently have one highly knowledgeable supervisor in place.

• Proven experience supervising a medical insurance collection department.
• Strong knowledge of medical appeal guidelines and insurance verification processes.
• Proficiency in managing appeals and conducting insurance verification.
• Strong communication skills (written and verbal).
• Proficient in Microsoft Excel.
• Knowledge of medical billing guidelines across multiple specialties, including but not limited to OB/GYN, Cardiology, Gastroenterology, and Primary Care.
• Prior supervisory experience and hands‑on medical insurance collection experience are required.

• Work alongside experienced billing managers for guidance, collaboration, and training while overseeing insurance collectors.
• Analyze reimbursement procedures and account activity to ensure maximum reimbursement.
• Review and evaluate Collection Specialists’ daily logs and productivity.
• Collaborate closely with ProMD Account Executives, Collectors, and Billing Managers to strengthen and maintain billing and collection workflows.
• Participate in training and development for collection staff, including system training, insurance verification, and appeals processes.
• Support department functions such as billing, charge entry, collections, follow‑up, coding, payment posting, and check balance resolution.
• Assist in interviewing and hiring future Insurance Collectors.
• Contribute to the ongoing development and performance improvement of current Collectors.
• Focus on payer profiles, contract adherence, and denied claim resolution.
• Identify problem trends such as incorrect coding, carrier nonpayment patterns, and physician coding inconsistencies.
• Provide input for annual staff evaluations.
• Schedule and lead monthly department meetings, preparing agendas that cover A/R updates, payer updates, and error trends.
• Create and promote a positive, professional, and disciplined work environment while maintaining strict confidentiality.
• Provide consistent support to clients, management, and team members.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off
• Paid holidays

Job Type: Full-time

Schedule:

• 8‑hour shift
• Monday to Friday

Work Location: On‑site / In person

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