Patient Access Representative ; On-Site; H Miami, FL

Position: Patient Access Representative 2 (On-Site) (H) Full Time Miami, FL
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** Current Employees:
** If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click  to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Patient Access Representative 2 in Miami, Florida.

The Patient Access Representative 2 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments.
** Core Job Functions
*** Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
* Contacts patients’ families or physicians’ offices to obtain missing insurance information.
* Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
* Collaborates with scheduling departments to identify add-on patients.
* Obtains necessary authorizations, pre-certifications, and referrals.
* Notifies patients of liabilities and collects funds.
* Maintains appropriate records, files, and accurate documentation in the system of record.
* Adheres to University and unit-level policies and procedures and safeguards University assets.
*** This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
***** CORE QUALIFICATIONS
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* Education:

** High school diploma or equivalent
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* Experience:

** Minimum 2 years of relevant experience
** Knowledge, Skills and Attitudes:
*** Knowledge of generally accepted accounting procedures and principles.
* Skill in completing assignments accurately and with attention to detail.
* Ability to process and handle confidential information with discretion.
* Ability to work independently and/or in a collaborative environment.
* Ability to communicate effectively in both oral and written form.
** DEPARTMENT ADDENDUM
**** Department Specific Functions
*** Projects a welcoming professional demeanor.
* Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.
* Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice in Contact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.
* Performs pre-service validation prior to patient’s appointment for in person or virtual visits.
* Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.
* Coordinates patient flow to ensure timely check-in and arrival to service area.
* Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.
* Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.
* Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered including but not limited to:  to Consent for Treatment and Conditions of Admissions, Advance Directives, HIPAA Notice of Privacy, No Surprise Billing, Good Faith Estimate, Off Campus Medicare Co-insurance and Advance Beneficiary Notices, and Medicare Secondary Payer Questionnaire.
* Serves as gatekeeper, performs insurance verification, and obtains referrals and/or authorizations as needed.
* Provides financial counseling services at check-in, explains benefits, creates estimates, and notifies patients of self-pay liabilities including co-pays, deductibles,…