Senior Phlebotomist

Job Description

• The Patient Services Representative II (PSR II) represents the face of the company to patients who come in for routine health services or diagnostic testing.
• The PSR II is responsible for drawing quality blood samples and preparing specimens for laboratory testing while maintaining accuracy, confidentiality, and patient trust.
• The role requires strong phlebotomy skills, professionalism, and adherence to established safety and quality standards.

• Perform daily specimen collection and processing activities accurately and on time under the direction of the area supervisor.
• Maintain a clean, safe, and professional environment at all times.
• Collect both forensic and clinical specimens following established practices and procedures.
• Verify patient demographic information and ensure all specimens are correctly labeled in the patient’s presence.
• Maintain required records, documentation, and compliance with quality standards.
• Demonstrate organizational commitment and promote a positive image to patients, clients, and the public.
• Provide excellent patient care, ensuring comfort and trust throughout the collection process.
• Follow all company policies, procedures, and dress code requirements.
• Travel to multiple sites as assigned, maintaining punctuality and professionalism.
• Communicate effectively with patients, peers, and supervisors, demonstrating superior customer focus.
• Handle multiple priorities efficiently in a high-volume environment.
• Maintain confidentiality of patient and company information at all times.

• Ability to perform error‑free work in a fast‑paced environment.
• Strong phlebotomy skills, including pediatric and geriatric collections.
• Ability to work independently with minimal supervision.
• Flexibility to work weekends, holidays, and overtime as needed.
• Reliable transportation, valid driver’s license, and a clean driving record.
• Ability to travel between multiple locations (floater role) as required.
• Basic understanding of Spanish to communicate effectively with patients in this area.

• Three (3) years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
• Minimum two (2) years of experience in a Patient Service Center preferred.
• Customer service experience in a retail or service environment preferred.
• Keyboard/data entry experience required.

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer‑focused mindset and commitment to quality service.
• Proficiency in data entry and basic computer operations.

• High school diploma or equivalent required.
• Medical training such as medical assistant or paramedic training preferred.