Agency Collector , Kendall Credit & Business Services

Baptist Health is the region's largest not‑for‑profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent‑care facilities and physician practices across Miami‑Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith‑based mission of medical excellence.

For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024‑2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high‑performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.

Responsible for Insurance collections/ self‑pay collections/ training of new collectors and agency project/ events coordinator. Responsible for serving as a lead expert in the working/ collections of a large queue of unpaid medical claims. All insurance claims have been processed and billed by the client’s front office and will require expert appeals by Senior Agency Lead Collector. Responsible for contacting Insurance Payers/ private consumers /patient attorneys in order to negotiate payments and/ or payment arrangements on bad debt while following Federal, State and client and collection guidelines and laws.

Must represent the department with professional and ethical work standards consistent with the mission and management of the company. Employee is also responsible for training of new employees and for assisting management in review and auditing of additional work queues and will serve as leader on billing projects. Employee will assume a lead role in the department and will be responsible for providing on‑insurance/ self‑pay resolution issues to agency staff.

Estimated pay range for this position is $19.44 – $23.52 per hour depending on experience.

• High School, Cert, GED, Trn, Exper.

• Minimum 5 years collection agency experience, prior agency self‑pay collections/customer service experience/claims review experience—knowledge of billing of medical claims in a third‑party collection agency environment.
• Candidate must have excellent knowledge of generating successful appeals on denied claims.
• Understanding of all required fields on a 1500 and/or UB for hospitals and diagnostic facilities is required.
• Knowledge and comprehension of:
  Medical and Collection terminology, skip tracing experience, predictive dialer experience, must be able to read credit bureau reports, excellent computer skills, excellent communication skills—both written and verbal, must operate calculator, good math skills, must have prior training on the Fair Debt Collection Practices Act, Health Insurance Portability and Accountability Act and Closed Border Rule.
• Candidate must be goal oriented, assertive in nature and be able to train and lead personnel.
• Extensive analytical, critical thinking, detail oriented, problem solver, excellent mathematical, writing and interpersonal skills required.
• Must be able to complete various billing projects and report results directly to management.
• Must be able to multi‑task to meet agency financial deadlines.
• Employee will operate in a high volume blended call environment.
• Must be able to meet financial goals.

Minimum

Required Experience:

5 Years

EOE, including disability/vets