Patient Finance Specialist, Jackson Behavioral Health Hospital Nights Weekends

Patient Finance Specialist – Jackson Behavioral Health Hospital

Jackson Health System – Full Time, Night Shift (11 PM – 7:30 AM), Weekend rotation.

Location:

1695 NW 9th Ave, Miami, FL 33136.

Patient Finance Specialist is responsible for timely and accurate patient registration, interviewing patients for all pertinent account information, and verifying insurance coverage.

• Interview patients and/or family or authorized representatives at the workstation or bedside to obtain all necessary account information.
• Perform bedside registration using carts or computers on wheels.
• Gather patient demographic, insurance, and financial information as warranted.
• Fully search the Master Patient Index (MPI) and assign the correct medical record number.
• Notify supervisor or designate of any medical record number issues.
• Verify all insurance and obtain pre‑certification/authorization for services as warranted.
• Secure proper authorization and approved codes from insurance carriers.
• Accurately assign insurance plans, calculate and collect patient‑liable amounts.
• Explain policies regarding services rendered in accordance with JHS collection policies.
• Process all patient payments in compliance with JHS Collections Policy and Procedure, issue receipts, and maintain payment integrity.
• Ensure all required signatures are obtained for treatments, release of medical information, insurance assignment, and payments from legally responsible parties.
• Obtain copies of patient identification and insurance cards.
• Scan all documents promptly.
• Answer questions and explain policies clearly.
• Assist patients and/or family or representatives with appointment scheduling as warranted.
• Process patient charts according to paperwork flow needs and established productivity standards.
• Produce paperwork for each patient for distribution to appropriate departments.
• Align pertinent documents to establish each patient’s medical record and financial file.
• Welcome patients and family members in a professional manner.
• Contact clinical staff for emergency medical needs and answer patient and visitor questions.
• Inform patients or their representatives of delinquent accounts and attempt to obtain payment.
• Check for physician orders and attach them to the patient’s medical records to ensure proper testing.
• Guide patients to their destination or refer them to a Guest Services Representative.
• Ensure timely bed assignment to place patients in the appropriate unit based on established criteria (specific to Behavioral Health Center).
• Work closely with unit managers to solve transfer issues to or from external facilities (specific to Behavioral Health Center).
• Review insurance contract matrix to verify appropriate hospital placement per patients’ insurance plans (specific to Behavioral Health Center).
• Attend in‑service presentations and complete mandatory education as warranted.
• Attend a minimum of 80 % of scheduled staff meetings.
• Demonstrate behaviors of service excellence and CARE values (Compassion, Accountability, Respect, Expertise).
• Perform all other related job duties as assigned.

Generally requires 0 to 3 years of related experience.

High school diploma required; bachelor’s degree in a related field strongly preferred.