Patient Transfer Center Associate, Jackson Memorial Hospital

Patient Transfer Center Associate, Jackson Memorial Hospital

Department: Patient Transfer Center
Address: 1611 N.W. 12th Avenue, Miami, FL, 33136
Shift details: Full Time, 7am - 5:30pm

Summary: Patient Transfer Center Associate coordinates the reporting, documentation and review of all incoming admissions and transfers to JMH.

• Documents and maintains manual/electronic logs of all incoming requests for transfer.
• Maintains constant line of communication with Transfer Center Clinical Care Coordinators regarding new transfers and bed assignments.
• Works closely with the Transfer Center Clinical Care Coordinator to initiate and arrange for patient bed assignment according to policies governing specialties, services and requested accommodations.
• Performs various fact‑finding tasks upon presentation of transfer and collects and verifies necessary financial or third‑party information to determine credit and collections eligibility.
• Obtains personal, credit and financial information during initial presentation of transfer process.
• Records and verifies that all financial information collected is accurate.
• Checks patient status of each new transfer for residence status.
• Notifies the patient’s insurance company to obtain payment authorization.
• Obtains prior authorization or letters of guarantee.
• Communicates frequently with Transfer Center Patient Financial Specialist or Patient Financial Services regarding registration and financial clearance issues.
• Verifies readiness of assigned beds on the inpatient floors and critical care units.
• Provides administrative/clerical support to Transfer Center Clinical Care Coordinators (e.g., telephone service coverage; direction to external facilities regarding transfer request process).
• Assesses and determines administrative appropriateness of transfers as necessary.
• Keeps abreast of regulatory standards (e.g., EMTALA) that influence decisions about establishing transfer priorities.
• Maintains Transfer Center documentation, patient records and transfer logs as per departmental, regulatory and organizational standards.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Performs all other related job duties as assigned.

Generally requires 0 to 3 years of related experience.

High School diploma is required.

• Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with critical thinking and professional composure.
• Ability to understand and follow instructions.
• Ability to exercise sound and independent judgment.
• Knowledge and skill in use of job‑appropriate technology and software applications.

Medical Assistant, Paramedic or EMT certification preferred.

Seniority level: Entry level

Employment type: Full-time

Job function: Other