Billing Quality Associate, Primary Care Support

Overview

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence.

For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024‑2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high‑performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.

Primary responsibility is to coordinate billing services. Responsible for physician billing services and handling payments. Must be able to work in a fast‑paced environment and multitask. Physician practice and home health primary responsibility is to coordinate billing services and provide diagnostic and procedural codes to individual patient health information for data retrieval, analysis and claims processing. Responsible for entering patient encounters to the practice management billing application.

Communicates with various teams within the organization. Understanding of ICD‑10, CPT and associated modifiers to successfully process encounters. Staying up to date with CMS guidelines. Responsible to maintain and clear worklist within a timely manner.

Estimated pay range for this position is $17.79 - $21.53 per hour depending on experience.

• High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required.
• 2 Years of health care experience.
• Knowledge of Microsoft Word, Excel, PowerPoint and Access is a must.
• Must be a detail‑oriented team player with excellent written and communication skills.
• Background in coding experience in other released areas such as collections, refunds, and reviews of claims and understanding of Charge Review responsibilities preferred.
• Experience in medical record review for documentation and bill auditing required.
• Proficient in English and Spanish.
• Able to foster/maintain a strong professional relation with physicians, hospital leaders, staff and patients.
• Must be able to communicate effectively with other departments in order to resolve pending/missing information on encounters to expedite the timely transmission to payers.
• Excellent time‑management skills.
• Ability to multi‑task and work under pressure in order to meet stringent deadlines.

2 Years

EOE, including disability/vets