Pharmacy Operations Manager

Pharmacy Operations Manager

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• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience.
• Models and shares customer service best practices.
• Develops strong relationships with customers by anticipating their needs and proactively offering services to provide the best experience possible when using the pharmacy.
• Enhances customer experience by increasing focus on healthcare services.

• Assists pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law).
• Completes patient and physician calls under the supervision of a pharmacist (where allowed by law).
• Assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
• Delegates, directs, and assigns non-clinical work in the pharmacy, ensuring tasks are completed on-time.
• Prepares and files reports and records required by the company and various government agencies.
• Manages core pharmacy workflow and drives excellence in pharmacy operations, coordinating the daily schedule of activities and recommending allocation of pharmacy hours.
• Ensures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
• Manages inventory preparation and annual inventory tasks that do not require pharmacist licensure.
• Completes non-clinical patient calls.
• Drives new technology and process rollout, champions change and engages the team around action planning.
• Ensures proper operation and maintenance of pharmacy department equipment.
• Maintains recordkeeping and ensures security safeguards are in place.
• Adheres to Walgreen Co. policy regarding Good Faith Dispensing during prescription dispensing activities.
• Applies knowledge of company asset protection techniques and supports diversion monitoring.
• Communicates prescription errors to pharmacist and adheres to policies and procedures.
• Ensures accurate processing of insurance claims and follows up with insurers.
• Supports Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manages Community Outreach Portal, coordinates appointments, and builds relationships with retail partnerships.

• Leads performance management of technicians, making decisions regarding discipline and termination.
• Hires, on-boards, trains, and schedules technicians, ensuring timely training completion.
• Identifies gaps in pharmacy operations knowledge and supports training.
• Ensures all pharmacy and team member licensures, registrations and certifications are active.
• Ensures proper procedures for selection, recruitment, record retention, and training per policy and laws.

• Maintains PTCB certification through the designated training program and/or state required certification/registration.
• Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
• Obtains necessary certifications, education credits, and training such as LTMP e-modules.
• Follows performance improvement plans offered by Pharmacy Manager.
• Seeks professional development and solicits constructive feedback.

• Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
• Participates in key store/pharmacy meetings, including 5‑minute meetings and weekly check‑ins with the Store Manager.

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active…