Patient Finance Specialist, Part Time w​/Jackson South M.C.

Patient Finance Specialist, Part Time w/ Benefits, Days, Jackson South M.C.

Patient Finance Specialist is responsible for timely and accurate patient registration. Interviews patients for all pertinent account information and verifies insurance coverage.

• Interview patients and responsible parties at workstation or bedside to obtain all necessary account information.
• Perform bedside registration utilizing carts/computers on wheels.
• Obtain patient demographic, insurance, and financial information as warranted.
• Search MPI completely and assign the correct medical record number; notify supervisor of any new MRNs.
• Verify all insurance and obtain pre‑certification/authorization for services where warranted; obtain proper authorization for treatment and approved codes from insurance carriers.
• Assign insurance plan accurately and calculate/collect patient liable amounts.
• Explain policies regarding services rendered according to JHS collection policies; receive and process all patient payments in accordance with JHS Collections Policy and Procedure.
• Issue receipts and maintain integrity of all payments; secure all required signatures for treatments, release of medical information, assignment of insurance benefits and payments of services from legally responsible parties.
• Obtain copies of necessary patient identification and insurance cards; scan all documents timely.
• Answer questions and explain policies clearly; assist patients and family with appointment scheduling as warranted.
• Process patient charts according to paperwork flow needs and established productivity standards; produce paperwork on each patient for distribution to appropriate departments.
• Align pertinent documents for establishing the patient’s medical record and financial file; welcome patients and family members in a professional manner.
• Contact clinical staff for emergency medical needs and answer patient and visitor questions; inform patients or their representatives of delinquent accounts and attempt to obtain payment.
• Check for physician orders and attach them to the patient medical records to ensure appropriate tests are received.
• Guide patients to their destination or refer them to an available Guest Services Representative; responsible for timely bed assignment to ensure patients are placed in appropriate unit based on established criteria.
• Work closely with unit managers to problem solve issues related to transfers to or from external facilities; review insurance contract matrix to verify appropriate hospital placement in accordance with patients insurance plans.
• Attend in‑services presentations and complete mandatory education; attend minimum of 80% of scheduled staff meetings and demonstrate behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Perform all other related job duties as assigned.

Generally requires 0 to 3 years of related experience.

High school diploma is required. Bachelor’s degree in related field is strongly preferred.

• Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with critical thinking and professional composure.
• Ability to understand and follow instructions.
• Ability to exercise sound and independent judgment.
• Knowledge and skill in use of job appropriate technology and software applications.

Valid license or certification is required as needed, based on the job or specialty.