Senior Phlebotomist

Job Description

• The Patient Services Representative II (PSR II) represents the face of the company to patients, supporting both routine healthcare needs and critical health decisions.
• This role is responsible for drawing high-quality blood samples and preparing specimens for laboratory testing while following established procedures.
• The PSR II has direct patient contact and creates an atmosphere of trust and confidence by explaining procedures clearly and performing blood draws in a safe, accurate, and professional manner.
• The role demonstrates leadership behaviors with a strong focus on process excellence, confidentiality, and accuracy of patient information.
• ssignments may include work in a doctor's office, patient service center, or other locations based on business needs.

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing following established procedures.
• Verify patient demographic information and obtain patient initials and signature post-venipuncture to confirm proper labeling.
• Maintain required records and documentation.
• Promote a positive image to patients, clients, employees, and the public.

• ability to deliver quality, error-free work in a fast-paced environment.
• ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexibility to work weekends, holidays, on-call shifts, and overtime as needed
• Commitment to company policies, dress code, health and safety standards, and guiding principles.
• ability to make decisions using established procedures and sound judgment
• Reliable transportation, valid driver's license, and clean driving record, if applicable.
• Willingness to travel and work flexible hours across multiple locations with minimal notice.
• ability to manage multiple priorities in a high-volume setting.
• Strong customer focus with effective communication skills and adaptability to change.

• Three years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
• Minimum of two years' experience in a Patient Service Center environment preferred.
• Customer service experience in a retail or service environment preferred.

• Phlebotomy and specimen collection.
• Patient interaction and customer service.
• Documentation and record maintenance.
• Keyboard and data entry skills.

• High school diploma or equivalent required.
• Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred.