Senior Care Advocate; LCSW​/RN

Join to apply for the Senior Care Advocate (LCSW/RN) role at Papa

Papa is a new kind of care built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.

Founded in 2017 and headquartered in Miami, Papa is backed by leading investors including Canaan, Tiger Global Management, Comcast Ventures, Soft Bank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six. We envision a world where no one has to go it alone. Learn more at

As a Senior Care Advocate (LCSW/RN), you will support Medicare members as they navigate complex health and social needs. You will serve as a trusted guide and care coordinator, helping members overcome barriers to access care and essential community resources. In addition to interacting directly with members, you will provide supervisory support as the Care Advocates team grows. Your role is ideal for someone with a strong foundation in community health work and supervisory experience in care navigation, case management, and patient advocacy.

You will be part of Papa Community, a new business operating as a dynamic, fast‑paced early stage startup. This means contributing to care delivery while also shaping the systems and workflows behind it. Your insights working with patients will directly inform how we grow and improve. While 90% of your work will be virtual, you’ll also engage in on‑site visits in the community two to three times per month.

• Build strong, trusting relationships with Medicare members, grounded in empathy, respect, and patience.
• Manage day‑to‑day workload communicating with members through inbound calls, outbound calls, and member inbox. Member communications can take place through video calls, audio‑only calls, text messages and emails.
• Connect members to community‑based social services (such as food assistance, transportation, housing support) to address health‑related social needs.
• Support appointment scheduling and healthcare access, including provider lookups and reminders.
• Help members become stronger self‑advocates in managing their health and care. Facilitate behavior change, provide emotional support, and offer health education.
• Participate in a coverage schedule that may include evenings, weekends, and holidays for urgent member needs.

• Assess and prioritize members’ needs, and support them in navigating health and social care systems.
• Develop care plans that address social determinants of health such as food security, transportation, housing, and social isolation.
• Clearly document interactions and support activities for members, including tracking metrics and outcomes for the member.
• Identify and maintain an up‑to‑date database of community resources to enhance the support available to members.
• Communicate with practitioners, home‑ and community‑based service providers and other healthcare facilities.

• Translate your experience in case management, patient advocacy, and/or care navigation to inform improvements to the Care Advocate and member experience.
• Partner with your manager to improve existing Care Advocate team standard operating procedures (SOPs), develop new SOP content, and update workflows to empower the Care Advocate team to more effectively address member needs.
• Develop onboarding process and training materials for future Care Advocates.
• As the Care Advocate team grows, act as the primary touchpoint for questions from Care Advocates about how to support members.
• Implement pilot projects or process improvements designed to improve and expand how we serve members.
• Represent Papa Community at in‑person events or outreach opportunities to build awareness and foster relationships with community‑based organizations.

• Outstanding communication and interpersonal skills, with an ability to build trust with members and de‑escalate tensions to find satisfactory resolutions.
• Except…