Outreach Specialist

Outreach Specialist 1 – University of Miami

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The Outreach Specialist 1 (H) supports developing and implementing public education and outreach programs, serving as a liaison to the community. This full‑time position performs a wide variety of duties and demonstrates a high level of professionalism and effectiveness.

• Works with community-based organizations to plan promotional educational and other events targeted to increase awareness in the community.
• Aids with preparation and distribution of provider education and mental health navigation manuals.
• Develops professional relationships with mental health providers, researchers, and community members.
• Identifies effective strategies for promoting enrollment in ongoing programs, conducting active and passive recruitment, in‑person and online outreach.
• Collaborates with other team members on special projects and events.
• Adheres to University and unit‑level policies and procedures and safeguards University assets.
• Conducts brief surveys by phone.
• Aids with compiling data for presentations.

• Upload and document referrals to the Behavioral Health Hub within 48 hours of referrals from participating UM HUB locations and or community providers including PAC, Kendall, School Health, Jackson ACC.
• Review referrals with BHH clinicians, social workers, and program manager.
• Document referrals, coordination of care and referring provider feedback in EPIC.
• Assist providers with coordination of scheduling appointments or services.
• Provide referral information during internal and DOH recurrent Referral Review Meetings.
• Assist BHH with lunch and learn educational trainings of the BHH services.
• Assist BHH with community resources and programs and networking with community services including providers.
• Monitor social media awareness and website traffic.
• Contact parents/guardians to identify social services needs and provide recommendations.
• Document patient information and contact attempts in the BHH Patient Tracker.
• Document BHH coordination and contact with family, PCP, BH organizations, social worker, and/or psychologists.
• Process coordination of care services:
  • Identify patient needs and assist in referrals to Behavioral Health Resources.
  • Share follow‑up resources with family via phone or email, depending on patient preference.
  • Send follow‑up care recommendations to PCP once contact has occurred with family.
  • Assist with completing patient referral form, BH assessment tools including PSC‑17.
  • Follow‑up BHH patients Follow‑Up Services at scheduled checkpoints: 1, 6, 12, 18‑month follow‑up.

• High School diploma or equivalent.
• Minimum 3 years of relevant experience.

• Ability to maintain effective interpersonal relationships.
• Skill in completing assignments accurately and with attention to detail.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Commitment to the University’s core values.
• Ability to work independently and/or in a collaborative environment.
• Proficiency in computer software (e.g., Microsoft Office).

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. Salary: $60,000.00–$65,000.00.

UHealth – University of Miami Health System, South Florida’s only university‑based health system, provides leading‑edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub‑specialties, and have more than one million patient encounters each year.

Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on categories protected by Federal law.

Job Status:
Full time

Employee Type:
Staff

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Other – Higher Education