Patient Access Representative

Patient Access Representative 1, Full Time

Join to apply for the Patient Access Representative 1, Full Time role at the University of Miami.

Location: UHealth Tower - Emergency Department

Schedule: 3:00 PM – 11:30 PM, with alternating weekends

The Patient Access Representative 1 (On‑Site) serves as the first point of contact for patients and customers entering the facility or department. This role projects a professional and welcoming demeanor, promptly greets visitors in person or on the telephone, and answers or forwards inquiries appropriately. The representative interfaces effectively with all members of the healthcare team, keeping patients informed of any delays and maintaining the professional image of the institution.

• Greets visitors to the department and directs them to their requested destination.
• Answers incoming calls and places outgoing calls in a timely and efficient manner, providing exceptional customer service.
• Responds to general questions and inquiries, forwarding non‑routine requests to appropriate staff.
• Assists with general administrative tasks such as sorting departmental mail, faxes, troubleshooting office equipment, and maintaining department directories and visitation logs.
• Maintains a tidy and clean reception area.
• Places orders for department supplies as requested by department leadership.
• Adheres to University and unit‑level policies and procedures and safeguards University assets.

CORE

QUALIFICATIONS:

• High School diploma or equivalent.
• Minimum 1 year of relevant experience.

Knowledge, Skills, and Attitudes:

• General knowledge of office procedures and operations.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.

The University of Miami offers competitive salaries and a comprehensive benefits package, including medical, dental, tuition remission, and more.

The University of Miami is an Equal Opportunity Employer. Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time

Employee Type: Staff

Pay Grade: H3

Seniority level: Entry level

Employment type: Full-time

Job function: Health Care Provider - Higher Education