Medical Assistant

It's rewarding to be on a team of people that truly believe in making an impact!

We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

The Medical Assistant (MA) plays a key role in supporting high-quality patient care by assisting physicians and clinical staff in the examination, treatment, and overall care coordination for patients. This role requires both clinical proficiency and administrative capability, ensuring seamless operations and an exceptional patient experience.

Essential Duties & Responsibilities

Clinical Duties:

* Interview patients and document top complaints, health concerns, and medical history.

* Accurately measure and record vital signs including blood pressure (manual/automatic), temperature, pulse, oxygen saturation, height, and weight.

* Perform pre-visit planning and intake procedures.

* Administer vaccines and injections, ensuring documentation in all applicable systems.

* Conduct point-of-care testing: COVID-19, flu, glucose, urine dipstick, PT/INR, etc.

* Conduct phlebotomy, prepare laboratory requisitions, and manage specimen collection and transport.

* Assist with EKGs, spirometry, Retina Vue imaging, and other diagnostic workflows.

* Maintain infection control standards including proper use of PPE and disposal of biohazard materials.

* Prepare and sanitize treatment/exam rooms in accordance with safety protocols.

* Operate emergency equipment such as AEDs as needed.

Administrative Duties:

* Support providers by prepping encounters in the EMR (e.g., eCW), including documentation setup and chart reviews.

* Reconcile medications and assist with prescription refill requests.

* Schedule appointments and manage follow-up coordination.

* Print and review End-of-Visit Summaries with patients.

* Coordinate referrals and hand-offs to specialists or care coordinators as needed.

* Update visit status, verify pharmacy details, and close encounters in a timely manner.

* Participate in care gap closure efforts by documenting and assisting with HEDIS measures (PHQ-9, COA, fall risk, cancer screenings, A1c, etc.).

Care Coordination & Patient Engagement:

* Assist with appointment confirmations and follow scheduling protocols.

* Support transportation scheduling when applicable.

* Promote and assist with Patient Portal enrollment.

* Make outreach calls for wellness checks, emergency preparedness, or appointment rescheduling.

* Serve as a compassionate advocate for patients, helping them navigate care and recoveries post-hospitalization or urgent care visits.

* Collaborate with front desk and clinical teams to ensure smooth clinic flow.

Operational & Systems Support:

* Clear telephone encounters and respond promptly to clinical messages.

* Maintain up-to-date e-filing of documentation (within 48 hours).

* Monitor faxes and EMR "Jellybeans" and task buckets for timely action.

* Utilize tools such as Availity, state immunization portals, lab portals (Lab Corp, Quest), diagnostic/specialist portals, and internal ticketing systems ().

* Understand and support prior authorization processes.

Education & Experience

* High School Diploma or equivalent.

* Graduation from an accredited Medical Assistant program or Medical Assistant certification.

* Active and current Basic Life Support (BLS) certification.

* Minimum of two (2) years of relevant experience as a Medical Assistant.

* Fluency in both English and Spanish is required.

* Proficiency with electronic medical records (preferably eCW).

* Ability to lift, move, and assist patients as needed (Gait training/ADA training recommended).

* Certification in Medical Translation

Education Requirements

Required/Preferred

Education Level

Discipline

Required

High School Diploma or equivalent

Knowledge, Skills & Proficiencies

* Microsoft Office (Excel, Word, PowerPoint, Teams).

* Power BI and Oracle (expense management).

* Trip Master or similar transportation scheduling software.

* Ring Central communication platform.

* Workday (HR/time management platform).

Behavioral

Competencies:

* Compassionate and patient-centered approach to care.

* Strong interpersonal and communication skills.

* Team player with a collaborative mindset.

* Adaptable, organized, and detail-oriented.

* Committed to upholding confidentiality, integrity, and quality standards.

Job Requirements

Physical Requirements

This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

Work will involve…