Advanced Medical Support Assistant

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until December 2 2026. Eligible applications will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

The Advanced Medical support assistant (AMSA) plays a critical role in coordination patient care across various healthcare services, ensuring seamless scheduling and support within the VA System. This position requires strong attention to detail, the ability to manage multiple task efficiently, and a commitment to providing excellent patient service. Advanced Medical Support Assistant Duties consist of but are not limited to the following:

* Serves as the administrative subject matter expert within the patient care team.

* Provides administrative support and is an integral member of the clinic team to effectively carry out daily administrative operations of the clinic.

* Develops and maintains effective and efficient communication with the patient and interdisciplinary care team, VA medical centers, and other agencies.

* Assists with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities.

* Develops and manages a tracking system for follow up care to include but is not limited to consult status and test results.

* Participates in team huddles and team meeting to manage and plan patient care. Sets priorities and deadlines, adjusts follow and sequencing of work to meet team and patient needs.

* Collaborates with the team to reinforce the plan of care and self-help solutions, and enters appropriate information into the electronic patient medical record.

* Participates and provides feedback and input in problem solving on operational issues or procedures in team meetings.

* Performs administrative follow up actions and independently follows up on team huddles by sharing information and collaborating with the clinical team to assure continuity of care.

* Performs administrative duties in support of provider panel management using various VHA databases to extract, categorize, and collate specific patient/provider metrics required to manage the chronic and preventive health care needs of the panel.

* Develops and maintains specific reports used by the patient care team to monitor, track and trend care delivery as well as participating and leading quality improvement efforts focused on cost, access, quality and customer satisfaction.

Work Schedule:

Monday-Friday 8:00am-4:30pm

Relocation/Recruitment

Incentives:

Not authorized.

Functional Statement: 30007F

Compressed/Flexible: not available

Telework: not available

Virtual:
This is not a virtual position.

Relocation/Recruitment

Incentives:

Not authorized

EDRP Authorized:
Not authorized

Permanent Change of Station (PCS):
Not authorized

PCS Appraised Value Offer (AVO):
Not authorized