Health Support Specialist

Requisition No:864896

Agency:
Department of Health

Working Title:

HEALTH SUPPORT SPECIALIST -

Pay Plan:
Career Service

Position Number:

Salary: $34,760.00-$36,000.00

Posting Closing Date: 01/29/2026

Total Compensation Estimator Tool

Job posting category – Open Competitive

The incumbent provides services for the WIC Program in accordance with DHM 150 24, and the FL WISE User’s Manual. The incumbent in this position will have the authorized “need to know” access to confidential WIC client records, and the FL WISE data system. Assignments of Duty Station, hours and days worked may vary based on agency/unit needs. Incumbent will have access to records containing social security numbers in the performance of job duties.

The incumbent of the position will work with a diverse population and will deliver services in English/Spanish or English/Creole.

Interviews and screens participants for demographics and WIC income eligibility. Completes required FL WISE Computer System screens, temporary certification and ineligibility forms; reviews immunization records as per program requirements.

Issue food benefits, special formula, and required documents to clients. Responsible for security, storage and inventories including but not limited to special formula and EBT cards. Completes daily and monthly inventories as required.

Performs finger sticks for WIC participants for the purpose of completing CLIA waived hemoglobin tests. Calibrates and performs daily controls for Hemocue analyzers. Maintains a log of lab results and services performed. Maintains hemocue machines and keeps work/lab stations clean and organized.

Provides second nutrition education contact to clients, individuals and/or groups. Ensures nutrition and breastfeeding education and promotion information adheres to appropriate nutrition theme and/or lesson plan and to state and local agency guidelines. Completes proper documentation of nutrition education on client electronic records, tally and electronic databases as required.

Takes height and weight measurements. Ensures anthropometric equipment is calibrated and clean all the time.

Interviews and screen participants for Nutrition and Breastfeeding information. Completes nutrition questionnaires and completes required FL WiSE computer screens related to nutrition HX and BF as delegated.

Participates in Outreach activities including but not limited to Health Fairs, FL DOH Events, Community Programs, contacting healthcare professionals, contacting potential WIC clients, attending outreach activities, scheduling and rescheduling client appointments, and other outreach activities as assigned.

Answers all incoming telephone calls and provides information and WIC client related services as requested; schedules client appointments. Provides information to participants regarding WIC policies and procedures, rights and obligations, and how to use WIC EBT benefits card. Operates FL WISE Computer System, scanners, pin pads, and network printers, and electronic databases i.e., Formula Tracking.

Attends all WIC Program, Florida Health in Miami Dade County, Florida Health and other meetings or conferences as assigned. Participates in mandatory meetings and in service trainings. Ensures accurate completion and timely submission of all administrative records including but not limited to: EARs, timesheets, leave requests, travel, monthly reports, SERVFL, Train Florida, etc. Email communications must be maintained on daily basis.

Performs all other duties as assigned.

• Knowledge of general office procedures and practices.
• Ability to prepare reports and correspondence.
• Ability to plan, organize and coordinate work activities.
• Ability to develop and implement office procedures.
• Ability to follow instructions.
• Ability to review data for accuracy and completeness.
• Ability to perform basic arithmetical calculations.
• Ability to perform finger sticks for WIC participants for the purpose of completing CLIA waived hemoglobin tests.
• Ability to calibrate and perform daily controls for Hemocue analyzers.
• Ability to take height and weight measurements.
• Ability to operate FL-WiSE…