OTC Clerk

Join Our Team and Make a Difference Every Day

Are you passionate about helping others, delivering exceptional service, and supporting patients in a healthcare environment? We’re looking for a warm, professional, and detail‑oriented OTC Clerk who will serve as the friendly voice and trusted support for our Leon Medical Centers patient community.

In this role, you’ll play a key part in creating positive experiences by processing OTC orders, assisting callers with care and professionalism, and ensuring every patient feels heard, valued, and supported.

As a vital member of our OTC team, you will:

• Provide excellent service to callers, consistently exceeding expectations.
• Show genuine concern for patients’ needs, offering comfort and demonstrating professional, well‑trained support.
• Handle irate callers with empathy, apologize when needed, and take immediate steps to resolve issues.
• Escalate patient concerns regarding missed deliveries following established protocols.
• Enter OTC orders into the pharmacy application accurately and in a timely manner.
• Maintain a neat, clean appearance and wear the complete uniform during work hours.
• Demonstrate courtesy and politeness to patients, visitors, and employees at all times.
• Maintain open communication with center administration and other departments; answer all inquiries professionally.
• Participate in required training, in‑service education, department and clinic meetings.
• Comply with all policies, procedures, and confidentiality standards.
• Support special projects and perform additional duties as assigned.

You’ll be part of a team that makes a real impact—providing comfort, clarity, and support to patients relying on essential healthcare services. Here, your voice matters, your dedication is appreciated, and your work has true purpose.

Someone who embodies:

• Strong communication skills (written, in‑person, and by phone).
• Excellent customer service and the ability to help resolve complaints professionally.
• Positive interpersonal skills and the ability to build warm interactions.
• Attentive listening to fully understand patient needs.
• Patience, especially when supporting elderly callers.
• Strong problem‑solving skills to quickly determine solutions to patient concerns.
• One (1) year of customer service experience, preferably in a pharmaceutical setting.

Bilingual English/Spanish required (You’ll be supporting a diverse patient community—your bilingual skills truly make a difference!)

High School Diploma required.